Executive Director, Consumer and Community Bank Business Advocacy
JPMorgan Chase seeks an Executive Director to drive advocacy and solve high-impact challenges, shaping consumer banking where product meets policy.
As an Executive Director, Consumer and Community Bank Business Advocacy, on Chase's Consumer and Community Bank team, you will support ongoing advocacy efforts by uncovering and mapping product opportunities and risks to policy themes affecting consumer banking. This role will support our products and services delivering seamless, resilient financial experiences for customers in a dynamic regulatory environment. You will be joining the newly formed Business Advocacy team, which has broad exposure across key business areas and the opportunity to help drive strategic initiatives, operational excellence, and organizational effectiveness.
This person will play a pivotal role in developing internal communication and operational hygiene that supports a high performing, agile, cross-functional team. No two days will be the same, as you look to develop ways of working and information sharing that optimizes Chase's ability to build products that stand the test of time. You will be equal parts operator and strategist.
Job Responsibilities
- Monitor and assess evolving external factors, collaborating across teams to identify potential opportunities and risks, and support ongoing enhancements to organizational strategy and customer outcomes.
- Uncover and systematically map product opportunities and risks according to key policy themes, such as AI, digital assets, fairness, and payment rail innovation.
- Identify and evaluate emerging external trends to inform strategic decision-making and support ongoing enhancements to business practices and customer experience.
- Systematize competitive and regulatory information sharing across teams.
- Support implementation of joint programs (participation, sponsorships, bilateral programs, exclusive products) across multiple teams in support of advocacy.
- Track progress of advocacy initiatives and measure effectiveness using data-driven indicators and OKRs.
Want more jobs like this?
Get jobs in New York, NY delivered to your inbox every week.
Required qualifications, capabilities, and skills
- 10+ years of experience in business management, advocacy, communications, public affairs, policy and/or regulatory development and analysis
- Demonstrated ability to design and implement data-driven tracking indicators to measure program effectiveness
- Strong project management and organizational skills
- Proven leadership, strategic thinking, policy acumen, and work ethic
- Excellent written and verbal communication skills, including public speaking and senior executive engagement
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion