eCommerce Product Solutions Director-Payments-Executive Director

Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment.

As a Product Solutions Director for eCommerce Payments Products and Solutions, within the Merchant Services division of JPMorgan Payments, you are an expert in a cluster of products and the sales cycle. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.

Job responsibilities

• Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
• Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end-to-end product solution strategies and processes
• Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses; is sought out by Sales to (selectively) participate in client pitches and meetings
• Manages the collection of client feedback and oversees the delivery of feedback to Product teams
• Partners with Product Management to create a compelling Product vision and roadmap
• Designs and helps to develop and scale best-in-class, digital-first payments products & solutions for clients needing to conduct eCommerce
• Leads, inspires, develops, & recruits a talented team of direct and matrixed team members
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

• 8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
• Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes
• Demonstrable experience structuring and handling complex solutions for business problems to meet clients' needs
• Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer)
• Commercially savvy, with aptitude with managing a P&L
• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment
• Bridge-builder who can inspire confidence and between business & technical teams, and also across business units including marketing, risk, finance, servicing and other functions
• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management
• Experience driving change within organizations and managing stakeholders across multiple functions

• Recognized thought leader within a related field
• Bachelor's degree; MBA preferred
• Experience in strategy consulting
• Familiarity with software product development life cycle
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products