Design Program and Business Manager
2 days ago• Columbus, OH
Auto Lending is evolving fast-customers expect seamless, trustworthy experiences across complex operations. Join our design team to power that experience at scale, bringing strong collaboration, structure, and momentum to design work.
As a Design Program & Business Manager in Auto Lending, you will support the Head of Design by owning program management, tracking, and executive reporting for a team of designers. You'll keep Jira and Confluence impeccably organized, translate ad hoc requests into structured plans, ensure controls are met, and coordinate executive-ready presentations. Thrive in ambiguity, move conversations forward, and help maintain momentum across multiple workstreams.
Job Responsibilities
- Maintain Jira hygiene; reconcile tracking across Confluence and Monday.com; create leadership dashboards and views tailored to Auto Lending and Design priorities.
- Translate ad hoc requests into structured plans with timelines, dependencies, and clear status; capture notes, decisions, and next steps.
- Build and coordinate executive-ready decks and artifacts; support town halls, strategy sessions, and design community forums.
- Ensure control adherence and audit readiness; drive program plans and operating rhythms; surface risks early and manage expectations.
- Partner with Finance on budgets, forecasts, and spend tracking; set up practical trackers, calendars, and checklists.
- Support headcount and recruiting operations (opening roles, scheduling, onboarding) and maintain collaboration sites and documentation; continually simplify processes
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Required Qualifications, Capabilities, and Skills
- Previous experience in Design Operations, Program/Project Management, Business Management, or Account Management supporting product/design/tech teams.
- Tool proficiency: Jira and Confluence; Excel, PowerPoint; familiarity with Monday.com and SharePoint.
- Proven ability to deliver timely, executive-ready reporting and presentations; highly responsive and organized in ad hoc environments.
- Excellent written and verbal communication; able to read the room, ask clarifying questions, and capture accurate notes and actions.
- Strong attention to detail and data quality; sets and enforces tracking standards and hygiene across teams.
- Experience partnering with Risk/Compliance/Audit on controls, issue/risk tracking, and remediation
- Self-motivated, independent operator who manages multiple concurrent workstreams and maintains momentum in ambiguous conditions
Preferred Qualifications, Capabilities, and Skills
- Experience in Auto Lending or consumer lending/financial services.
- Budgeting and forecasting experience; ability to build practical trackers and reporting cadences.
- Knowledge of Agile/Lean practices and OKRs; can translate strategy into operational artifacts and measurable outcomes
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Client-provided location(s): Columbus, OH
Job ID: JPMorgan-210705418
Employment Type: FULL_TIME
Posted: 2026-02-05T19:08:42
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion