Customer Service Specialist

Kickstart your career as a Customer Service Specialist at Chase Bank!

Are you passionate about helping customers? Join the team recognized as the Best British Bank for 2023, 2024 and 2025!, ranked number one for customer service. Be part of one of the fastest-growing banks in the UK, where you'll assist customers with complex needs and provide exceptional experiences. We empower our specialists to resolve issues efficiently and accurately, ensuring memorable service. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

As a Customer Service Specialist at Chase, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. You'll engage with customers primarily through calls and online chats, helping those with greater financial needs or managing more challenging personal situations. Your role will be pivotal in driving service excellence and contributing to our continuous improvement efforts.

Job Responsibilities:
• Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.

Required Qualifications, Capabilities, and Skills:
• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Preferred Qualifications, Capabilities, and Skills:
• Industry Experience: Previous experience in customer service, ideally from financial services.
• Contact Centre Experience: Experience working in a Contact Centre is a plus.

What We Offer:
• Flexible Working Hours: 35 hours per week over 4 or 5 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!

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ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.