Credit Operations Change Management - Project Manager

You are a strategic thinker passionate about driving solutions in Credit Risk Middle Office. You have found the right team.

Job Summary

As an Associate in the Credit Risk Middle Office team, you will be responsible for supporting the implementation of various process improvement and automation initiatives and Business Management along with Stakeholder Management.

Job Responsibilities:

Own the execution strategy of Operations process improvement and automation plan to modernize core platforms, workflow, and processes.

Support Operations Delivery and work with Program / Transformation teams to map business requirements including operational controls, processes, and customizations.

Review skills sets include review operations processes and identify opportunities to simplify and automation of process steps.

Manage to manage Operations analytics delivery, focused on Business insights, KPIs, SLAs, Service Delivery, and control thresholds.

Leading ongoing projects, identifying new opportunities and keep management informed on the regular progress of all initiatives.

Partner with respective BAU domain leads to execute growth and change plans.

Adopting the Agile framework, conduct business analysis, coordinate new process implementation, process changes, and conduct process analysis.

Driving process improvement / automation initiatives and efficiency opportunities with the Change Teams.

Be able to write test cases for platform testing. Implement test strategies, in partnership with IT and Change teams.

Required qualifications, capabilities and skills:

Minimum 8+ years of experience in Operations within the Banking Industry is required and with exposure to Private Banking.

Knowledge / Experience in Credit Middle-Office or Trading Middle -Office (OTC, Structured Products or Asset Servicing)

Must be highly disciplined, a self-starter, and can execute on assignments independently. Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process.

Strong ability to document (or make changes) to standard operating procedures, risk documentations and policy documents associated with Operations.

Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.

Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).

Strong understanding of the Operations ecosystem- controls, reconciliation, documentation, and operational risk management.

Bachelor's degree or equivalent

Candidate must be open to work in India evening / USA shifts.

Anticipate issues and escalate / clarify queries, work with limited supervision, receiving minimum instructions assignments.

Preferred qualifications, capabilities and skills:

• Managed/Worked in an operational team with team handling Experience will be an added advantage.
• Familiarity with modern front-end technologies and Low Code / No Code technologies, like - UI Path, Signavio etc.
• Knowledge of Tableau and Alteryx CORE certification is a plus.
• Programming knowledge - Python / SQL. Familiarity with ETL concepts or API Usage will be an added advantage
• Any kind or knowledge and experience on AI ML would be an added advantage.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Client-provided location(s): Bangalore, India

Job ID: JPMorgan-210713193

Employment Type: FULL_TIME

Posted: 2026-03-04T19:20:07