Control Manager - Issue Management

Join a team where your expertise in risk management and transformation can make a real impact. As a Control Manager, you'll have the opportunity to shape the future of operational controls, leveraging technology and data to deliver smart solutions. Grow your career in a collaborative environment that values innovation and continuous improvement. Be part of a team that supports your development and rewards your contributions.

As a Control Manager within the Issue Management & Advisory, Client Onboarding & Documentation team, you will proactively identify and address operational and technology risks. You will work closely with senior management and business stakeholders to deliver risk reduction solutions and support large-scale change initiatives. Your role is essential in maintaining and enhancing the control environment for Know Your Customer (KYC) Operations and Digital Document Services. You will help foster a culture of proactive risk management and continuous improvement.
You will partner with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices. The team is focused on delivering transformation through technology, including AI and LLM, and supporting the firm's digitization strategy. You will guide data-driven approaches for business analysis and change testing, ensuring sustainable implementation of operational changes.

Job responsibilities

• Identify and dimension operational and technology risks using data analysis and root cause investigation
• Deliver risk reduction solutions in partnership with stakeholders
• Manage and prioritize work to meet internal and regulatory deadlines
• Apply a transformation mindset, leveraging technology including AI and LLM to address risks strategically
• Guide the team on data-driven business analysis and change testing
• Advise on risks and required controls for large-scale change initiatives
• Partner with operations to implement sustainable operational changes
• Foster a proactive risk and control culture using proven evaluation strategies
• Continually reassess key risks and controls to support evolving business and regulatory needs
• Ensure operational practices comply with relevant risk standards, policies, and regulations
• Break down silos and deliver smart solutions to transform the control environment

Required qualifications, capabilities, and skills

• 5 years of experience in risk and controls functions, KYC maker/checker, or audit/compliance background
• Experience delivering change and transformation through a control mindset JOb Description 210709835.docx
• Excellent analytical and research skills; detail-oriented with ability to deep-dive and resolve issues
• Experience utilizing new technologies for control or transformation, including AI/LLM or similar tools
• Proficiency with data tools to interrogate data sets
• Quality-focused work ethic with a strong controls mindset
• Strong time management skills; self-directed and able to manage high-pressure, time-sensitive tasks
• Demonstrated flexibility and ability to operate in a transformative environment

Preferred qualifications, capabilities, and skills

• Experience partnering across business, operations, legal, compliance, risk, audit, regulators, and technology control functions
• Ability to guide teams on data-driven approaches for business analysis and change testing
• Proven track record of breaking down silos and delivering smart solutions
• Experience supporting large-scale change initiatives

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Tampa, FL

Job ID: JPMorgan-210709835

Employment Type: FULL_TIME

Posted: 2026-02-11T19:06:50