Control Manager - Executive Director

Our Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase's businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world are helping the company work better, faster, cheaper, and safer. We protect and support employees by providing a multitude of critical services across the firm's global operations.

As a Control Manager - Executive Director on the Global Supplier Services (GSS) team, you will serve as a senior controls leader responsible for the integrity of the control environment across all GSS operations. You will be in a high-visibility leadership role requiring sound judgment, strong stakeholder engagement, and disciplined execution to support regulatory and firm expectations across supplier-related financial transactions, compliance, and operational processes. You will provide strategic oversight for GSS processes including accounts payable operations, invoice processing and payments, supplier onboarding and maintenance, supplier diversity programs, expense and travel management, procurement operations, and accounts receivable functions. You will be required to have deep expertise in control frameworks, risk assessment, and the ability to partner effectively with business leaders, finance, legal, global security, audit, compliance, and technology stakeholders to identify control issues, oversee timely remediation, and promote a strong and sustainable control environment.

Job Responsibilities

• Execute and architect a comprehensive quality assurance and control management strategy that integrates with the organization's risk management frameworks and strategic business objectives across all Global Supplier Services operations
• Provide strategic leadership in conducting in-depth risk analyses, identifying control issues, performing root cause analyses, and implementing effective remediation strategies across invoice operations, supplier management, tax compliance, procurement, and payment processing
• Design, implement, and maintain an enhanced control framework for GSS processes, ensuring alignment with firmwide policies, regulatory requirements, and industry best practices
• Cultivate and maintain strategic relationships with GSS leadership, Finance, Legal, Sourcing, Global Security, Compliance, Audit, and Technology to ensure alignment on risk and control priorities
• Direct the analysis of program-related data (e.g., KRI/KPI) and develop insightful, data-driven reports to inform strategic business decisions and governance forums
• Ensure the highest standards of accuracy and transparency in documentation and reporting of Quality Assurance testing outcomes, control evaluations, and risk assessments
• Inspire and mentor the Controls Team, fostering a culture of continuous improvement, innovation, and operational excellence

• Bachelor's degree or equivalent work experience with minimum 10 years of financial services experience in Risk and Control Management, Quality Assurance, Compliance, or Audit
• Deep expertise in control and risk management concepts, with the capability to design, develop, and critically evaluate comprehensive risk management frameworks in collaboration with business leaders
• Visionary and innovative leader who takes ownership and drives transformative change, with extensive experience leading in dynamic, fast-paced environments
• Proven track record of strong leadership capabilities, with significant experience navigating matrix-reporting work environments and fostering collaboration across multiple teams and functions
• Exceptional communication skills both in writing and verbally, with the ability to articulate complex concepts to diverse audiences including senior executives
• Strong interpersonal and stakeholder management skills, with the ability to build strategic relationships and manage competing priorities effectively
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) to create impactful presentations and reports

• In-depth knowledge of CORE, Operational Risk, and Controls, with a strong understanding of their application in quality assurance and risk management
• Proven experience supporting accounts payable, supplier management, procurement operations, tax compliance, or financial transaction processing from a controls, audit, or risk perspective
• Familiarity with accounts payable systems and platforms such as Ariba, SAP-AP, Concur, or similar enterprise financial systems
• Proficiency in data analytics and visualization tools such as Alteryx, Tableau, RPA, UiPath, Python, or MSSQL Server
• Ability to translate complex business and functional challenges into analytical and automation technical architectures, driving innovative solutions
• Exceptional research and writing skills, along with expertise in deck design and presentation