Control Manager - Associate

Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement. As an Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will support the control management team by partnering with stakeholders to analyze risks, identify gaps, and assist in designing and monitoring controls using digital tools and data analytics. You will support Risk & Control Self-Assessments and control program initiatives while building expertise in automation, AI/ML, and LLM practices.

Job Responsibilities:

• Collaborate with stakeholders to analyze the business's risk and control environment, spot gaps and new risks, and dig into the root causes of issues.
• Support design, implement, and monitor controls using digital tools, automation, and data analytics to support a forward-thinking risk culture.
• Dive into program data (like KRI/KPI), use analytics and visualization tools, and create reports that help drive smart decisions.
• Support control program initiatives, making sure we meet regulatory requirements and tackle key operational risks, while finding improvements through innovation and tech.
• Stay ahead of the curve by bringing skills like digital risk management, automation, AI, and agile practices into your daily work.
• Facilitate adherence to the CCB Issue Management and CORE Program requirements for CCB.
• Facilitate and manage Issue Management forums such as Emerging Issues and closure. Ongoing review of Action Plans to ensure completeness and timeliness.
• Prepare and compile meeting materials for executive level meetings with a focus on both aesthetic guidelines as well as accuracy, timeliness and understandability of included information. This includes management of standard committee materials as well as development of new executive advisements, assisting with and/or leading meetings with the business and lines of defense partners, and creating executive level summaries of complied materials.
• Review new issue and action plan submissions for compliance with requirements for onboarding and assist in the systemic closure of existing issues and action plans, including the collection and review of required evidence.

• 3 years in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Understands basic risk and control concepts, follows escalation procedures, and identifies straightforward risks with supervision.
• Supports change initiatives, learns change management tools and processes, and assesses impact with supervision.
• Develops persuasion skills using basic facts, engages stakeholders in discussions, and seeks support for complex negotiations.
• Builds working relationships with internal stakeholders, communicates clearly, and understands stakeholder needs with guidance.
• Creates basic presentations with guidance, writes clear and concise documentation, and engages in discussions through active listening while developing the ability to summarize and confirm understanding.
• Contributes to team goals, collaborates across groups, and promotes an inclusive environment with support.
• Participates in lessons learned sessions with guidance, captures project insights and challenges, applies past learnings to current work, and requires support structuring knowledge transfer effectively.
• Organizes and compares basic information, applies structured approaches to simple problems, evaluates options to make straightforward fact-based decisions, and draws conclusions with guidance while identifying relevant stakeholders

• Learns JPMC policies, standards, and regulations, applies requirements based on business and product context with guidance, adheres to current policies, and understands how regulations relate to risk and control environment.
• Reads and interprets basic data, learns analysis and automation techniques (including ML capabilities), identifies efficiency opportunities with guidance, communicates insights with support to ensure accuracy, and translates technical concepts to business value.