Content Strategy and Employee Experience Lead - Vice President

Help more than 300,000 colleagues do the right thing the first time by turning complex policy into plain English and in‑workflow guidance that drives measurable behavior change across approved channels. Join the Compliance Engagement and Behavioral Insights Team (CEBIT) to design useful, auditable prompts and experiences in partnership with Employee Experience, Technology, Corporate Communications, and HR Content.

As a Content Strategy and Employee Experience Lead in the Employee Compliance Team, you will own a portfolio spanning a virtual agent, the Compliance Portal, Inquiry Management, knowledge articles, intranet and mobile channels, and CCOR communications, including emails, online training and microlearning, infographics, senior leader briefings, Company Home articles, Teams posts, banners, and digital billboards.

Job responsibilities

• Develop a risk‑based reinforcement and communications plan aligned to the CCOR education calendar with clear success metrics.
• Shape outcomes, roadmaps, and backlogs with Employee Experience, Technology, Corporate Communications, HR Content, and program SMEs.
• Establish editorial standards, channel eligibility rules, and approval paths; build behavioral science capability via playbooks, templates, design reviews, and coaching.
• Lead UX writing and information architecture for policies, help content, microlearning, and in workflow prompts; apply practical behavioral science (COM‑B, EAST) to framing, timing, choice order, and defaults.
• Orchestrate channel mix and timing across training, bulletins, banners, Teams, virtual agent, and portal to minimize broad blasts and maximize targeted prompts with one clear action.
• Govern execution: coordinate list builds, scheduling, localization, and accessibility; maintain approval metadata and audit trails; design exception and escalation paths, including inquiry forms and routing logic.
• Build executive‑ready dashboards for adoption, helpfulness, search success, time to action, completion, and repeat‑incident reduction; run feedback loops and monthly quality sprints; publish quarterly impact reviews with equity and side‑effect checks.

• Previous experience in content strategy, communications, UX writing, service design, or product management in complex environments.
• AI mindset: use firm‑approved generative AI tools (for example, LLM Suite) to draft, test, and analyze content with sound judgment on data handling and guardrails.
• Experience shaping cross‑functional roadmaps and communications standards; strong backlog management and agile delivery skills.
• Ability to convert complex policy into concise, actionable guidance; excellent executive communication in plain English.
• Practical behavioral design skills with a test‑and‑learn mindset (A/B testing, controlled pilots).
• Metrics fluency to define success measures, build dashboards, and make data‑informed decisions.
• Proficiency with ServiceNow, AEM, SharePoint, and Microsoft Teams.

• Employee Compliance subject‑matter expertise or experience working with CCOR programs.
• Experience with virtual agents or chat UX, portal search optimization, or inquiry workflows.
• Familiarity with risk and control environments in large enterprises.
• Ability to operate independently and lead cross‑functional initiatives; sound judgment in ambiguous situations.