Complaints Management Advocate, Associate II
Join a high-impact team where you'll elevate the client experience and lead meaningful change in a fast-paced, well-controlled environment.
s a Complaints Management Advocate within a high-impact team, you will audit for policy adherence, implement corrective actions, and operate with urgency and a strong risk-and-control mindset while directing complaint intake/documentation and developing efficient, compliant resolution strategies. You will investigate root causes, collaborate with internal teams to uphold customer satisfaction and compliance, stay current on regulatory changes, and foster a culture of collaboration and innovation. You will also analyze complaint data to identify trends and actionable insights and support senior management with comprehensive reports that outline key findings and strategic recommendations.
The successful candidate will be assigned EMEA working hours.
Job responsibilities
- Audit for policy adherence, implement corrective actions, and operate with urgency and a strong risk-and-control mindset.
- Direct the intake and documentation processes for customer complaints.
- Develop and implement strategies to resolve complaints efficiently, ensuring adherence to company policies and regulatory standards.
- Conduct thorough investigations to identify root causes and devise effective solutions for complaints.
- Collaborate with internal teams to uphold customer satisfaction and ensure compliance with regulatory requirements.
- Guarantee that complaint resolution processes are in strict accordance with company policies and regulatory mandates. Maintain up-to-date knowledge of regulatory changes and industry standards.
- Engage with internal partners to address complaints and drive continuous improvements.
- Foster a culture of collaboration and innovation within the organization.
- Analyze complaint data to discern trends and provide actionable insights.
- Assist with creation of comprehensive reports for senior management, detailing key findings and strategic recommendations.
Required qualifications, capabilities and skills:
- Extensive experience in complaint resolution, customer service, or regulatory compliance
- In-depth understanding of regulatory requirements and financial industry standards.
- Exceptional research, analytical, and problem-solving skills.
- Outstanding communication and interpersonal abilities.
- Possesses excellent time management and organizational skills
- Demonstrates a strong sense of urgency and effectively prioritizes tasks based on risk.
Preferred qualifications, capabilities and skills:
Bachelor's degree preferred.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion