Commercial Card Client Application Support - Client Service Specialist IV
Join a team dedicated to delivering world-class client experiences and innovative solutions.
As a Global Client Application Support Senior Specialist II within the Global Client Application Support team, you will provide consultative support to both internal and external clients via phone and email, addressing a variety of technical issues related to a wide range of web-based and internal applications. You will be responsible for troubleshooting file transmissions and automated reports, identifying, researching, and resolving client issues, and responding to client requests within strict service level requirements. Your role involves documenting, triaging, tracking, and monitoring requests to ensure timely resolution, all while adhering to the Five Keys principles to deliver a world-class client experience. Candidates should exhibit a high degree of professionalism, possess outstanding customer service and technical skills, be capable of working independently, managing multiple projects and issues, and maintaining a strong attention to detail. In this role, you will serve as a central point of contact between our Global Corporate and Investment Banking clients and the Technology team.
Work Schedule: WHEM shift (9pm/10pm start time) weekends off; Work during US/PH Holidays
Job Responsibilities:
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- Act as a liaison between our clients, internal customers, technology, and product management
- Document, triage, communicate, escalate and follow-up on client issues and requests
- Provide consultative support while promoting self-service for future client issues
- Share best practices to help clients optimize use of their card program services
- Provide a high level of intuitive problem analysis
- Support business partners in platform initiatives
- Perform in-depth end-to-end reviews of client issues on a regular basis and provide analysis and recommendations to managers and senior leadership
- Identify process improvements and own execution in some instances
Required qualifications, skills, and/or capabilities
- College degree or equivalent work experience
- Strong oral and written communication with peers and business partners
- Experience improving business processes, workflow, and procedures
- Solid analytical and organizational skills
- Able to effectively build relationships with internal business partners and peers
- Strong computer skills including Microsoft Office products such as Excel and Word
- Ability to work independently and also within a team
Preferred qualifications, skills, and/or capabilities
- Minimum 2 years of help desk or equivalent work experience
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion