Client Service Associate

Join our team and make a meaningful impact in commercial banking. Be the primary point of contact for clients, delivering tailored solutions and upholding the highest standards. Unlock your potential with opportunities for career growth and community involvement. Shape the future of client service in a diverse and innovative global organization.

As a Client Service Associate in Commercial and Investment Banking, you will manage relationships with clients, providing support for complex treasury and cash management products and services. You will drive continuous improvement by applying innovation and design thinking techniques to enhance our operating platform. In this role, you will collaborate with internal stakeholders, leverage technology, and participate in project management activities to deliver outstanding client experiences.

Job responsibilities:

• Develop and maintain long-term client relationships to ensure satisfaction and retention, addressing issues and conducting annual reviews
• Enhance the efficiency and resilience of the operating platform through innovative techniques and continuous service improvement
• Establish productive relationships with internal stakeholders, using persuasion skills to achieve mutually beneficial outcomes
• Collaborate with Technology and Business teams to implement new technology, leveraging data and tech literacy
• Engage in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties
• Solicit client input and feedback to determine service improvements and influence product recommendations
• Identify opportunities for digital tools to offer self-service solutions and participate in deal team meetings for new products and services

Required qualifications, capabilities, and skills:

• Minimum of 5 years of client-facing work experience in a financial services environment
• Experience in managing client relationships and applying innovative techniques for process improvement
• Proven ability to establish and maintain productive relationships with internal stakeholders
• Experience leveraging data and technology to collaborate with internal teams
• Ability to provide quantifiable reporting and present findings
• Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills
• Strategic thinking with adaptability to change and demonstrated team-building skills

Preferred qualifications, capabilities, and skills:

• Developing ability to mentor team members and foster a collaborative service environment
• Developing proficiency in strategic planning to align client services with organizational goals and client needs
• Proven ability to build and maintain strong client relationships to support long-term business success
• Developing experience learning new operating models, technologies, and industry trends

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210709011

Employment Type: FULL_TIME

Posted: 2026-02-05T19:08:42