Client Service Analyst

Deliver exceptional custody services by managing daily workflows and ensuring operational excellence. Join a team committed to precision, reliability, and client satisfaction.
Job Summary
As a Client Service Analyst within Custody CFT, you manage and control daily workflows to ensure efficient and effective service delivery. You will support the life cycle of trades, cash, FX, corporate actions, and income products, while driving operational improvements and client satisfaction. This role values strategic thinking, strong communication, and a commitment to continuous process enhancement.
Job Responsibilities

• Manage workflow through the life cycle of trades, cash, FX, corporate actions, and income products.
• Operationally control daily activities within the Custody Client Facing team.
• Maximize team capacity through effective resource planning, training, and succession planning.
• Ensure completion and sign-off of daily controls, client query management, and production of key metrics.
• Provide clear communication to staff regarding strategic and regulatory changes.
• Review and update Standard Operating Procedures in line with new policies and risk management.
• Contribute to the strategic development of Global Custody products and team organization.

Required Qualifications, Skills and Capabilities

• Operational expertise in settlements, trade support, cash, asset servicing, reconciliation, risk and control, and custody.
• Strong risk and control awareness with the ability to prioritize and meet critical deadlines.
• Confident communication skills with both internal and external clients.
• Bachelor's degree or equivalent; proficient in Microsoft Office products.

Preferred Qualifications, Skills and Capabilities

• Ability to learn new markets, products, and processes quickly.
• Strategic thinker with experience in process improvement.
• Experience in resource planning, training, and succession planning.
• Strong analytical and organizational skills for managing complex workflows.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Mumbai, India

Job ID: JPMorgan-210710131

Employment Type: FULL_TIME

Posted: 2026-02-10T19:01:30