Client Operations Manager II

Are you ready to make an impact at one of the world's leading financial institutions? Join JPMorgan Chase and help shape the future of payments as part of our dynamic Third Party Payment Processing Governance and Oversight Team. Here, you'll have the opportunity to grow your career, develop in-demand skills, and work alongside talented professionals who are passionate about innovation and client success. We value your expertise and offer a collaborative environment where your contributions drive real results. Discover the benefits of joining a team that invests in your growth and celebrates your achievements.
As a Client Operations Manager II within the Chase Global Card Operations organization, you play a key role in safeguarding our Merchant Services business and supporting our clients' success. You will work closely with a team that values integrity, collaboration, and continuous improvement. In this role, you help ensure our third-party relationships meet the highest standards, directly contributing to the firm's reputation and the broader financial community. Together, we create a culture of excellence and innovation, where your voice matters and your work makes a difference.

Job Responsibilities

• Conduct research on card network and regulatory requirements for acquirers, evaluating the effectiveness of control frameworks and reporting findings.
• Analyze data, trend reports, and documentation to provide informed risk mitigation recommendations.
• Demonstrate excellent client-facing skills to facilitate annual assessments.
• Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
• Manage the evaluation, assessment, and monitoring of third-party relationships by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
• Collaborate with peers and internal partners using a team-oriented approach.
• Capture, analyze, and report discrepancies to mitigate risk within acceptable levels.
• Prepare and present high-quality reports and presentations for internal and external stakeholders.
• Lead initiatives to improve operational processes and enhance client satisfaction.
• Maintain up-to-date knowledge of industry trends and card brand mandates.
• Support a culture of integrity, respect, and innovation within the team.

• Experience with Merchant Services, Payments, or card networks.
• Client-facing and external partner-facing experience.
• Project management skills with a proven track record of scaling programs.
• Expertise in collating, reporting, and reconciling large data sets.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present and influence at the executive level.
• Ability to identify areas of risk and compliance vulnerability.
• Strong stakeholder management skills, including negotiation and influence across organizations and borders.
• Initiative, independence, and ability to prioritize multiple complex situations.
• Proficiency with Microsoft Suite applications, including Excel, Access, and PowerPoint.
• Ability to develop high-quality presentations.
• Commitment to fostering a business climate of integrity, respect, excellence, and innovation.

• Qualifications in a relevant discipline with accreditations, professional auditing experience, or experience with banking regulators.
• Experience with data analysis tools such as SharePoint, Python, Big Query, Looker, or Tableau.