Client & Onboarding Documentation - Digital Document Services - Analyst

Make your mark in Digital Document Services by helping keep client documentation accurate, controlled, and ready for regulatory demands. In this role, you'll build practical skills in operations, documentation and data management, and time-sensitive delivery while seeing how your work supports account openings and reliable reporting. You'll gain exposure to how different lines of business work together, partner with internal stakeholders, and use data management tools to deliver consistent outcomes. Join a collaborative team where you can learn through hands-on work and contribute to projects and process improvements that strengthen consistency and reduce risk.

As an Analyst in Digital Document Services within the Client and Onboarding Documentation team, you maintain documentation records, validate information, and capture key data and metadata with care. You help teams across the business find and rely on documentation when it matters, while supporting initiatives that enhance controls, service levels, and operational efficiency. Passion for operations, data management, and working in a time-sensitive environment will help you thrive.

• Maintain documentation records in the central depository system and other appropriate systems
• Extract data from documentation and enter it accurately into systems to support downstream processes
• Validate information and input data by following standard operating procedures to support quality and accuracy
• Deliver work in line with agreed service levels, with a focus on accuracy and quality
• Support pre-agreed initiatives aligned to business plans, including projects and data cleanups
• Contribute to special projects such as process improvement, metrics analysis, and firmwide initiatives aligned to business plans

• Diploma holder
• Strong communication skills
• Ability to use data management tools (Excel and SharePoint) effectively
• Partner effectively with internal stakeholders
• Work independently with strong attention to detail
• Apply a process-driven approach with a strong focus on quality, accuracy, and meeting strict service levels
• Comfortable working with datasets and solving problems in a learning-focused environment

• Have experience working in administration or a financial institution (fresh graduates will also be considered)
• Passion for Operations