Client Onboarding Associate - (Technical Implementation)

Working at JPMorgan Chase & Co. means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next−for you and for us. JPMorgan Chase & Co., a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.

As the Technical Client Onboarding Associate within the service center team, you will be responsible for developing relationships with multiple clients while handling their onboarding needs. Specific responsibilities include resolving routine and complex inquiries in a fast-paced, client-facing environment; problem resolution via phone or email; educating clients on the products they use for expense reporting; and supporting client engagement with card and e-payable acceptance. Individuals will also serve as guides-assisting clients with reports and new products, coaching them over the phone on these products, and suggesting best practices based on client needs. This role also involves working directly with clients to provide a best-in-class experience. It requires the ability to work independently and to provide solutions to clients.

• Partner with clients to understand their business objectives to offer the best suitable technical solutions and data integration options.
• Deliver world‑class customer service throughout the technical implementation
• Translate requirements to technical specifications.
• Be the liaison between our client's technical teams and various J.P. Morgan technical, implementation and relationship management teams
• Evaluate technical solution impacts to our clients business processes
• Successfully manage multiple, complex projects simultaneously
• Demonstrate creative problem solving and judgment
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

• At least 2 years of Commercial Card or Client Onboarding experience
• Analytical aptness to assimilate high level reconciliation solutions with detailed technical requirements
• Passion for delivering a consistent, stellar client and partner experience
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• The ability to work with large, complex, and hi-profile clients.
• The ability to set appropriate expectations with the client and internal business partners throughout all aspects of the implementation
• The ability to handle escalations and execute accordingly.
• The ability to drive and manage performance
• Must be amenable to work WHEM Shift
• Must be willing to work during US/PH Holiday

• Experience in a large department or group within an Operations function strongly preferred
• Must have the ability to work in a fast-paced, dynamic client-facing environment
• Enthusiasm to learn new products
• The ability to clearly communicate, partner, and influence - leading others to a common goal
• Advanced proficiency with computer functions strongly preferred
• Bachelor's Degree or equivalent work experience preferred

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

• Meets satisfactory performance standards as defined by the firm