Business Operations Manager - Global Banking Platform - Strategy - Vice President

If you are passionate about shaping next‑gen core banking and driving cross‑functional strategy, this is where you want to be. Join JPMorganChase' s Global Banking Platform Team as a Strategy Vice President to build the first cloud‑based core, lead strategic planning and operating model initiatives, and make an impact that powers financial products for years to come.

As a Business Operations Manager - Strategy Vice President within the Global Banking Platform (GBP) Team, your role is pivotal in coordinating cross-functional initiatives and supporting executive leadership with strategy and operating model initiatives. You will have a strong background in operations, data analysis and strong written and verbal communication skills. You are ambitious, self-driven and have expertise in managing workflow strategy and essential business processes.

Job responsibilities

• Lead execution of GBP's strategic roadmap, aligning platform vision with OKRs, operating model milestones, and executive priorities across tech, product, finance, and legal teams
• Own executive reporting and strategic content development for senior leadership forums
• Oversee governance structures, decision tracking, and partner engagement to drive clarity and accountability across cross-functional initiatives
• Drive target-state onboarding experience and operating model readiness
• Serve as a senior advisor on risk, controls, and business process alignment, synthesizing data and insights to influence decision making

• 6+ years of experience in strategy/management consulting, technology consulting, corporate strategy, or similar roles including at least 1+ years of experience leading teams
• Domain expertise in core banking, payments, deposits, or ledger platforms; exposure to next gen/core modernization
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
• Strong communication, presentation, and influencing skills; ability to collaborate and build relationships with colleagues at all levels and achieve goals
• A high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Critical thinking; can be given an objective and break it down into a plan with little guidance and execute
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
• Ability to work in a team environment and independently, as well as collaboratively with all levels of the organization, including senior executives
• End-to-end thinking; does not get confined by organizational lines and factors in up and down stream impacts
• Can navigate ambiguity and bring sustainable, repeatable structure to the program
• Advanced MS Excel and PowerPoint skills

• MBA or advanced degree in business, finance, engineering, or related field.
• Operating model and process design credentials (e.g., Lean Six Sigma, ITIL); experience defining SLAs, RACIs, and runbooks.
• Portfolio governance and execution at scale: OKR frameworks, benefits tracking, and Agile at scale (e.g., SAFe) using tools like Jira/Confluence.
• Cloud economics/FinOps experience on AWS (chargeback/showback, tagging hygiene, cost modeling, rightsizing) and familiarity with vendor/MSA/licensing economics.
• Risk and controls fluency (operational risk, SOX/CCOR, change management); experience engaging audit and senior risk committees/regulators.