You enjoy shaping the future of banking technology and driving value for customers. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Branch Workplace Technology (BWT) Strategy team, you will focus on driving stable, modern and innovative technology solutions that are accessible and easier to use for our customers and employees. Utilizing your deep understanding of retail technologies, you guide the successful implementation of technologies and ensure top-tier customer and branch employee experiences. With a strong commitment to scalability, resiliency, and stability, you will collaborate closely with cross-functional teams to deliver high-quality technology offerings that exceed customer expectations. In this role, you will lead the technology and hardware strategy within Consumer Bank, ensuring that we're identifying the right future technologies for our branches, clearing blockers, and communicating the impact of our work.
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Job responsibilities
- Develops a hardware strategy and vision that delivers value to our branch employees and customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Create and manage repository to organize existing assets, vendor relationships, contractual agreements, and technology enablement strategies and timelines
- Drive a disciplined process to review technology requests and needs, focusing on tech refreshes, ongoing initiatives, and long-term innovation
- Conduct periodic reviews of the Book of Work (BOW) with stakeholders, tracking risks and issues
- Establish listening posts across channels to inform prioritization of the BWT team's Book of Work
- Review current metrics and inventories for accuracy, producing a scorecard of vendor performance
- Collaborate with stakeholders, sourcing, finance, and GTI leads to evaluate opportunities for operational and financial efficiencies in vendor costs
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product strategy or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrate a strong understanding of technology, including hardware, networking, and infrastructure, to enhance user experience
- Exhibit strong project management and time management skills to meet demanding timelines
- Showcase strong written and verbal communication skills, with the ability to present information clearly and concisely to both business and technical audiences
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Demonstrate financial acumen and understanding of consumer banking technologies to execute strategic plans
- Deliver data-driven presentations using PowerPoint and Excel, showcasing innovative thinking
- Develop business process knowledge with a focus on risk management, and learn Agile principles and Jira
- Associate/bachelor's degree in business, finance, or related field
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.