Asset Servicing Announcement Capture Utility - Associate
Join a team where attention to detail and sound judgement directly protect clients and the business. In Announcement Capture Operations in Hong Kong, you will support complex voluntary corporate action events, work closely with partners across regions, and help enhance service delivery through process and technology improvements. This role offers strong exposure to market practices, operational risk management, and cross-functional collaboration in a fast-paced, high-performing environment.
As an Associate in the Announcement Capture Team within Operations, you will capture, maintain, and validate corporate action information from market announcement through to event completion. The team supports multiple internal businesses serving large institutional clients, so you will need to understand market nuances and manage operational risk throughout the event lifecycle. You will partner with global teams-including middle office, client service managers, product partners, and regional processing teams-to resolve issues efficiently and maintain consistently high service standards. You will also contribute to strengthening the control framework and improving workflows, particularly where processes are manual.
Job Responsibilities
- Capture and maintain corporate action announcement details at key processing stages through event completion.
- Build strong working knowledge of voluntary corporate actions and related custody, clearing, and operational workflows.
- Execute business-as-usual processing within defined operational parameters, with a focus on accuracy, timeliness, and quality.
- Assess operational risk and implement enhancements to strengthen controls and reduce errors, especially in manual processes.
- Identify and support delivery of process and technology changes that improve efficiency and service performance.
- Develop understanding of client priorities and respond to queries and requests for assistance in a timely and constructive manner.
- Monitor service performance, investigate issues, and coordinate resolution across local and global operational partners.
- Communicate key risks, processing challenges, and status updates clearly to management and stakeholders.
- Contribute to team effectiveness by sharing knowledge, supporting colleagues, and promoting a culture of partnership and accountability.
Required qualifications, capabilities, and skills
- Bachelor Degree
- Minimum 3 years of experience, with demonstrated responsibility for managing day-to-day operational processes.
- Experience supporting high-risk, complex voluntary corporate action events.
- Strong understanding of asset servicing functions and process interdependencies, with a focus on Asia-Pacific markets, including Australia.
- Strong analytical skills and sound decision-making, with the initiative to drive change and strengthen controls.
- Strong communication skills, including the ability to articulate key risks and processing issues to management.
- Proven experience delivering process enhancements and initiatives involving digital tools at a regional and/or global level.
- Ability to prioritize effectively, meet tight deadlines, and remain composed in a fast-paced, high-pressure environment.
Preferred qualifications, capabilities, and skills
- Experience partnering with global teams across middle office, client service, product, and regional processing functions.
- Experience using service performance insights to improve operational delivery.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion