Account Manager III for Auto Consumer Lending, Vice President

Shape the future of refinance operations by leading teams that combine precision processing with empathetic customer support.

Job Summary

As an Account Manager III within the Auto Consumer Lending team, you lead people managers overseeing blended back‑office processing and customer‑facing work to move refinance loans through closing. You guide daily volume execution, quality controls, and change readiness across teams, partnering closely across sites. You coach leaders and teams to deliver accuracy, speed, and great customer experiences while driving continuous improvement. You cultivate an inclusive, positive culture that supports development and performance.

Job Responsibilities

• Lead a team of people managers accountable for refinance loan processing and customer interaction to achieve daily volume targets.
• Maintain an effective working partnership with teams in Houston, TX and Tempe, AZ to coordinate workflow, balance capacity, and resolve issues quickly.
• Monitor productivity and quality; coach managers on performance, staffing, and capacity alignment to plan.
• Enforce policies and procedures and drive consistent execution of daily strategies and metrics.
• Oversee quality reviews; ensure findings are shared and remediations are implemented promptly.
• Direct training and change management to prepare teams for product and process changes.
• Lead and contribute to process improvement and re‑engineering initiatives that enhance efficiency and customer experience.
• Ensure teams are adequately staffed; support hiring and onboarding; develop talent through regular coaching.
• Analyze data and observed behaviors to identify trends and coach to results.
• Conduct career development discussions and foster a positive, inclusive team culture.
• Support flexible scheduling coverage to meet operational needs while maintaining service levels.

Required Qualifications, Capabilities, and Skills

• Five years of management experience in back‑office processing, with exposure to customer‑facing operations.
• Ability to lead people managers, motivate teams, and deliver measurable results against volume and quality targets.
• Demonstrated success managing multi‑step operational processes and optimizing capacity in fast‑changing environments.
• Strong analytical and problem‑solving skills with high attention to detail and prioritization under tight deadlines.
• Excellent verbal and written communication, interpersonal influence, and relationship‑building skills.
• Proficiency with MS Office and familiarity with call center technologies.
• Flexibility to support variable schedules based on operational needs.

Preferred Qualifications, Capabilities, and Skills

• Two years of experience leading people managers in a hybrid on‑site/remote environment.
• Experience driving process improvement and change management in lending or comparable operations.
• Track record of implementing quality programs and sharing actionable insights with leadership and teams.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210721592

Employment Type: FULL_TIME

Posted: 2026-03-11T19:19:42