REMOTE - Office Operations

Requisition #: 20647
Functional Area: Administrative Support
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: 8:00-4:30

Position Summary

Join our Managed Services team at J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing.

J. J. Keller has a REMOTE - Office Operations opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of 400+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements.

• $22/hr.
• 17 days of PTO + 8 Paid Holidays + 1 Paid Floating Holiday
• Annual Wage Increases + Quarterly Bonus Program
• Medical / Dental / Vision Insurance
• 401(k) with Employer Match & Annual Profit Sharing
• 24/7 access to virtual wellness care

• Serves as the primary interface between J. J. Keller and drug testing clinics, to include such tasks as:
  • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
  • Identifying and resolving invoice and payment issues
  • Updating client specific profile information
• Assists the client service team with determining clients' needs and educating clients on regulatory requirements, providing interpretations and best practiices.
• Manages new client clinic set-ups within the systems, ensuring accuracy and well documented client customizations.
• Determines feasibility of adding new clinics per customer request based on Company criteria. Recruits new clinics as needed, determines pricing and obtains agreements.
• Participates in visits with clinics and labs either at JJKA or at vendor sites to test performance, deliver training, and ensure services levels are maintained while monitoring and managing costs.
• Provides training and education to associates, clinics and labs on regulations, best practices, industry changes, procedures and systems.
• Keep up-to-date and knowledgeable on the various applicable local, state, and federal regulations as well as those guidelines regarding the release of information under HIPAA.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

• High School Graduate or General Education Degree (GED).

• 4+ years of experience in a deadline-driven environment.
• 1+ years of experience in client service, preferably in a services delivery environment.
• Previous experience in managed services preferred.
• In lieu, will consider a combination of experience and post-secondary education.

• Must be proficient in the use of a PC and MS Office Suite, including intermediate to advanced functions.
• Commitment to providing outstanding client service.
• Excellent verbal, written, and presentation skills.
• Strong organizational, problem solving, and analysis skills.
• Ability to work in a fast-paced, deadline driven environment, and adapt to changing priorities.
• Ability to lead and train others and nurture a strong team environment.
• Knowledge of applicable regulations preferred.