Director of Product Management (Compliance Products)

Requisition #: 20789
Functional Area: Product Management; Leadership; Manufacturing; Purchasing; Supply Chain
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Standard Business Hours

Position Summary

Lead the future of compliance solutions. Shape products that matter. Inspire teams that deliver.

J. J. Keller is seeking a Director of Product Management to lead the strategy, growth, and success of J. J. Keller's Compliance Products portfolio while overseeing our Customer Care function. As Director of Product Management, you will drive product innovation, customer satisfaction, and portfolio profitability by leading the full product lifecycle-from strategy and development to launch and optimization.

This highly visible leadership role partners across Product Management, Customer Care, Sales, Marketing, Operations, Engineering, and Supply Chain to deliver customer-focused solutions that meet market needs and support long-term business growth. You'll lead high-performing teams, shape product roadmaps, champion the voice of the customer, and influence key business decisions that drive results.

If you're a strategic product leader passionate about innovation, customer experience, and developing teams, this is an opportunity to make a significant impact in a growing, mission-driven organization.

Job Responsibilities

• Leads, develops and coaches associates across Product Management and Customer Care functions through direct and indirect leadership:
  • Provides clear expectations, feedback and recognition
  • Participates in the hiring/selection process
  • Writes and conducts performance evaluations and progress reports
  • Handles associate relations issues
• Delivers results in line with the following key metrics/accountabilities:

• Strategic planning for product and service roadmaps
• On time and quality delivery of new product and service offerings
• Establishing product and subscription service pricing
• Revenue and gross margin objectives
• Associate retention
• Budget control
• Customer satisfaction, service level attainment, and retention

• Bachelor's degree in Marketing, Business or a Technology field.

• 10+ years of experience in a product management (including owning product strategy, development, and delivering across multiple portfolios) with consumer products or business supplies products.
• 5+ years of experience in a leadership role.
• Experience working with sales, marketing, client service and operations teams on new product launches or line extensions.

• Ability to develop and implement growth plans and programs.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Excellent understanding of product management processes and methodologies.
• Solution and team oriented, with the ability to lead and influence others.
• Ability to work with diverse, cross-functional teams throughout the organization.
• Knowledge of complex Sales processes related to technology-based products or services.