Customer Service - Trainee

Requisition #: 20540
Functional Area: Office/Clerical; Administrative Support; Client Service
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Mid/Night Shift

Position Summary

The purpose of this position is to assist with sales order entry, provide service to customers, and handle operational functions associated with processing forms and supplies orders. This role will work directly with customers, sales teams, and internal departments, with a focus on ensuring that the customer's needs are met in a timely and quality manner.

Job Responsibilities

• Processes multiple Labor Law Poster, Forms, and Supplies orders as assigned to include address verification/validation, customer communication and correspondence, and sales order entry. Ensures that all internal/external requirements are met to satisfy order entry needs.
• Works with the customer to assist with sales-related problems, track orders, and investigate shipping issues, as well as a customer outreach advocate.
• Works with sales associates and customers on labor law subscription account clean-up to ensure the subscription is set up according to the customer's needs.
• Communicates with customers to verify delivery and placement of Labor Law Posters in accordance with service agreements.
• Independently resolves problems to the mutual satisfaction of both the customer and the company.
• Recommends and executes process improvements to increase productivity and/or improve customer satisfaction.

Qualifications

Education and Experience Requirements:
• Bachelor's degree
• 1-2 years of experience in any domain

Other Skills/Qualifications:
• Ability to work in a fast-paced environment.
• Ability to learn and utilize a variety of software applications.
• Communication skills in a variety of channels including phone and email.
• Ability to work with multiple internal and external (customer) resources to ensure timely and accurate entry of sales orders.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Join a team that empowers North American companies to protect people and the businesses they run — through technology, service, and purpose.

J. J. Keller India Compliance Products and Services Private Limited is a wholly owned subsidiary of J. J. Keller & Associates, Inc., a leading provider of safety and regulatory compliance solutions in North America.

Established in 2025, our India-based teams in Mysuru and remote locations support the development and delivery of technology and services that help North American companies create safer workplaces and meet complex regulatory requirements.

How We Work Together

J. J. Keller India is proud to be part of a global team. Our associates in India collaborate closely with colleagues in the U.S., contributing to the quality, scalability, and innovation of J. J. Keller's offerings.

Whether you're developing new technology, supporting customers, or helping our teams operate smoothly, your work at J. J. Keller India makes a difference.

Click HERE to learn more about the growth and impact of our parent company, J. J. Keller & Associates, Inc.

Comprehensive Benefits: We believe rewarding work should go hand-in-hand with valued benefits. That's why J. J. Keller India offers a comprehensive benefits package designed to support you both professionally and personally. Learn more at Why Join Us | J. J. Keller India.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Segment: Compliance, Administrative Assistant, Legal, Customer Service, Night, Operations, Administrative

Client-provided location(s): Mysore, India

Job ID: JJ_Keller-1367963300

Employment Type: FULL_TIME

Posted: 2026-02-26T18:29:31