Product Designer (AI)
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Product Designer (AI)
Experience -5 to 7 Years
Job Description
The Product Designer plays a key role in shaping intuitive, efficient, and trustworthy experiences across the InvoiceCloud platform. Designers lead and participate in user research, partner closely with Product Managers and Tech Leads, and guide solutions from early discovery through delivery. This role contributes to product strategy, design system evolution, and the creation of simple and reliable experiences within a complex fintech environment. Designers are also responsible for identifying and shaping opportunities where AI can provide meaningful value to users.
What You May Design
Depending on team assignment, designers contribute to areas such as:
- Consumer payment and account management experiences
- Tools and workflows used by billing teams
- Communication and notification touchpoints
- Administrative and configuration interfaces
- Components and patterns within the design system
- AI assisted interactions that streamline tasks or improve decision making
These surfaces range from simple self-service flows to complex operational workflows.
Responsibilities
Design & Collaboration
- Partner with Product Managers and Tech Leads to define user problems, explore solution directions, and refine product requirements
- Collaborate across disciplines to ensure shared understanding and alignment throughout the design process
Research & Discovery
- Conduct user interviews, usability tests, and synthesis to shape insights and guide product decisions
- Translate research findings into concepts, prototypes, and iterative improvements
Interaction, Visual, and Systems Design
- Create user flows, wireframes, prototypes, and final specifications that capture interaction logic, states, and edge cases
- Contribute to the InvoiceCloud design system and apply consistent patterns across the platform
- Work closely with engineering during delivery to support accurate, high quality implementation
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AI First Experience Design
- Identify opportunities where AI can reduce friction or enhance workflows
- Design AI supported interactions such as recommendations, summaries, guided steps, or intelligent validation
- Ensure AI features support clarity, transparency, and user trust
Craft & Communication
- Present design rationale clearly and participate in collaborative critiques
- Balance user needs, business goals, technical constraints, and accessibility requirements
Requirements
- Two or more years experience as a Product Designer or Interaction Designer in SaaS or a similarly complex product environment
- Strong portfolio demonstrating research, interaction design, and visual craft
- Proficiency in Figma and experience with component driven design systems
- Ability to design accessible experiences that meet WCAG standards
- Comfort designing multi state, logic heavy, or data rich workflows
- Understanding of modern UI patterns and familiarity with designing AI powered experiences
- Education in HCI, Interaction Design, Visual Design, or equivalent practical experience
Preferred Qualifications
- Experience with fintech, payments, billing, CRM, or internal tooling
- Experience conducting qualitative research independently
- Experience in Agile environments
- Strong communication and writing skills
- Experience shaping or contributing to AI assisted workflows
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
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For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion