Quality Business Process Analyst

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Quality Business Process Analyst will play an integral role as part of the Product Quality team by combining data analysis and visualization with hands-on continuous improvement project management support for engineering, operations and process teams. The scope of this role is organization-wide, and it includes supporting on-going governance, coordinating cross-functional projects, and implementing dashboards that track key performance measures and drive business insights for continuous improvement.

Essential Job Duties

• Establish a foundational understanding of and partnership with assigned business functions
• Develop, maintain and enhance operational dashboards and reports using tools like Tableau or Excel
• Delivers measurable business process improvement
• Directly leads, supports, or facilitates cross functional continuous improvement projects
• Monitor and develop reports for project progress, risk and roadblocks
• Aids process owners in the implementation of improvements; assist in collecting and organizing data to support business process insights
• Establish and enhance sustaining practices (e.g., dashboard standards, project governance)
• Facilitates the spread of a culture of continuous improvement throughout the organization

Qualifications

Required Skills and Experience

• 2+ years of experience in an analytical, operational or project support role
• Strong interest in quality systems, business process improvement and/or project management
• Experience with data analysis and visualization tools (e.g., Tableau, Power BI, Excel)
• Experience working with and creating databases and dashboards
• Experience with SQL or other query tools; ability to perform effective querying involving multiple tables and subqueries
• Strong written, oral and group presentation skills
• Strong ability to plan and manage numerous processes and projects simultaneously
• Effectively collaborates while deferring to expertise in workgroups, project teams, and on improvement initiatives
• Demonstrates accountability, effectively builds trust, and develops positive relationships across the organization.
• Follows through on commitments and communicates updates or issues to stakeholders throughout the organization.
• Strong problem solving, quantitative and analytical abilities with attention to detail
• Intellectual curiosity with a desire for continuous improvement

Required Education and Training

• Minimum Bachelor's degree or equivalent experience (MBA or other master’s degree is a plus)

Preferred Skills and Experience

• Six Sigma Blackbelt Certified by an accredited body or equivalent. e.g., ASQ.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Client-provided location(s): Sunnyvale, CA

Job ID: 58ea9a53-475e-45e4-a5ed-dbbdc20db3e0

Employment Type: OTHER

Posted: 2025-11-11T15:19:12