Import/Export Customs Compliance Analyst

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Import/Export Customs Compliance Analyst is responsible for daily import operations and activities, processes, policies, and procedures within the region. He/she will serve as a primary point of contact for internal and external inquiries on import and trade regulations. This individual will work with the customs brokers and forwarders to ensure compliance with applicable company policies and import/ export regulations while ensuring the expeditious flow of goods. Additional duties include audit of import / export documentation, recordkeeping, and trainings employees involved in international trade.

Essential Job Duties

• Perform import activities in compliance with government rules and regulations, organizational policies, procedures, goals, and objectives.
• Manage the daily trade compliance operations for the import transactions within the region by working with customs brokers, carriers, forwarders, and internal teams to ensure timely and accurate clearance process.
• Respond to and action inquiries from internal and external partners and agencies regarding additional information required for customs clearance, government agency holds, and requests.
• Provide support and guidance to internal and external customers for import / export shipments including hand carry and carnet shipments to meet regulatory requirements with the government agencies, i.e. Customs, Health Authorities (FDA), Agricultural agency, Department of Commerce and other global customs agencies.
• Ensure the Importer Security Filing (ISF) for inbound ocean freight are submitted by the customs broker accurately and timely.
• Manage and audit import/ export recordkeeping completeness and accuracy to ensure compliance with the company record retention policy and international trade regulations.
• Perform pre- or post-entry audits on the shipping documentation and customs declaration. Make corrections if required. Responsible for Post Entry Summary Correction program.
• Create manual creation of shipping documentation including, but not limited to, shipping invoices, packing list, shipper's letter of instruction, and other required certifications, including filing the export declaration through ACE.
• Create and maintain customs brokers / forwarders POA and SOPs, including the POA from FPPI in the routes export transaction.
• Monitor freight forwarders and customs brokers and evaluate adherence to Intuitive brokerage SOP and metrics. Lead and follow up with documented corrective action related to monthly brokerage metrics reports. Maintain broker and forwarder scorecard.
• Develop and generate compliance and service provider performance reports for management.
• Interact with IT and Center of Excellence (COE) to streamline and improve import/ export data for compliance; provide justification, business requirements, development, and assist with testing and solutions implementation.
• Assist with the yearly validation for Customs-Trade Partnership Against Terrorism (C-TPAT).
• Identify key opportunities for continuous process/ system improvements, implements solutions to eliminate identified compliance deficiencies.
• Assist in development and maintenance of import/ export manuals, policies and procedures, and trade compliance guidelines.
• Monitor regulation changes, understand enforcement practices, update procedures accordingly and communicate as applicable.
• Participate in cross-functional projects relating to logistics/ trade compliance.
• Provide training to other functional groups on import and/ or export requirements.
• Participate in various cost savings initiatives and strategic planning sessions to support Intuitive strategic goals and objectives.
• Collaborate with key internal and external stakeholders to build awareness and internal partnerships for Intuitive Logistics Compliance activity.
• Conduct and report findings of internal risk assessments. Follow-up with Compliance Improvement Plans.
• Perform other duties, tasks, special projects as assigned.

Qualifications

Required Skills and Experience

• Strong knowledge of Trade Compliance principles (customs valuation, incoterms, license and permits, country of origin, HTS/ ECCN classifications, duty optimization / Free Trade Agreements, export controls and sanctions etc.)
• Knowledge of customs regulations, other government agencies (FDA, USDA, etc) importing regulations, EAR & Census Trade requirements.
• Demonstrate analytical and change management skills, critical thinking, and problem solving with experience in risk management processes and gap analysis.
• Familiar with databases, enterprise resource planning (ERP), global trade automation solutions, and the Automated Commercial Environment (ACE) functionality.
• Strong attention to detail and proficient recordkeeping and database maintenance skills.
• Excellent communication skills (verbal, written, presentation) with ability to implement and conduct training.
• Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint.
• Strong organizational, multitasking, problem solving, and time management skills to meet or exceed deadlines, and maintain flexibility in fast-paced, evolving environment.
• Strong ability to create innovative solutions from existing resources.
• Ability to work both as part of a team and independently to make effective decisions in a timely manner.
• Ability to manage and drive change.
• Ability to interpret regulatory requirements and implement appropriately.
• U.S. Citizenship, Permanent Residency, or equivalent working permit.

Required Education and Training

• Bachelor’s degree in supply chain, international business, or similar.
• Minimum of 4-6 years of international trade experience, focusing primarily on international logistics and trade compliance in medical devices.

Working Conditions

• Normal office conditions.
• Travel required (<10%) – both domestic and international.

Preferred Skills and Experience

• Understanding and experience with the importation and exportation of medical devices.
• Experience in conducting audits and assessing compliance risks.
• Experience in SAP S4/ HANA and related transactional and outputs are preferred.
• Previous customs compliance experience is preferred.
• Six-Sigma experienced or CPIM preferred.
• Knowledgeable with Incoterms rules.
• Experience in managing Logistics Service Providers is a plus.
• Fluent in Spanish is a plus.
• Licensed Customs Broker – U.S. or similar professional trade certifications.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Client-provided location(s): Norcross, GA

Job ID: 8b55387b-be2d-4838-b099-949087fa39ef

Employment Type: OTHER

Posted: 2025-12-05T19:50:08