Employee Relations Specialist

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Roles & Responsibilities:

• Provide support and guidance for HR inquiries involving straight forward employee-related matters
• Perform initial intake process and document to determine appropriate level of employee relation support needed
• Advise on direct communication and positive rapport between people leaders and employees, clarifying policies and effectively use internal procedures
• Work closely with people leaders to identify the root cause of issue, review documentation, and continue to monitor progress
• Ensures documentation for employee relations matters are consistent, detailed, fair, and accurately aligned with Intuitive’s principles and practices
• Work closely with People Solutions ER team and the Legal Department on inquiries/cases and reassign as needed
• Coordinate grievances process for employees Support People Services ER team initiatives (e.g
• Sexual Harassment Training, Anti-Retaliation Training, etc.) as needed
• Support offboarding documentation process
• Works with other HR functions to identify issues, streamline processes and build synergies through locations and functions to improve employee experience and efficiency
• Update People Services Knowledge Base and deliver training when required Ensure thorough legal monitoring to proactively inform local leadership, Global HR Compliance leader, CoEs and People Services teams of a need for a new process, program, project or policy
• Provide guidance and develop toolkit for implementation including training material and related templates
• Perform HR Compliance reviews to identify risks to the company and instances of non-compliance with country laws and regulations under regional HRLT direction and related priorities
• In accordance with prioritization map defined by global and local HR Governance, lead local HR compliance related projects and initiatives driven by HR compliance requirements
• In close partnership with global HR compliance, EMEA HRLT, CoEs and People Services team, design solutions that follow country regulations and legal requirements yet take into account business needs and process automation goals; provide guidance and support throughout implementation
• Support global HR projects implementation from an HR Compliance perspective (including employment law and data privacy requirements in partnership with local PDP representative)
• Provide guidance on HR Compliance requirements to external teams (EHS, payroll…) on employee-related matters not owned by HR
• Create or revise policies and use good judgement in trying to harmonize and streamline processes whilst respecting country specifics
• Provide HRLT and People Services team with implementation toolkit (templates, FAQs…) to ensure smooth implementation of new processes or policies; in partnership with HR business leaders, develop and deliver training for employees and people leaders on new policies
• Build and maintain the HR Compliance knowledge base focusing on clarity and standardization to enhance service efficiency and quality.

Qualifications

Skills, Experience, Education, & Training:

• Bachelor’s degree or equivalent HR or legal certification with +5 years of experience in HR employee life cycle, HR compliance and service delivery, in a multicultural environment
• Strong knowledge of local labor laws and employee relations
•  Experience in process documentation and management
• Experience in Shared Services and improvement in HR service delivery
• Experience working in a fast-paced technology company where and comfortable in a complex changing work environment
• Demonstrated ability to work independently, initiate and identify solution whilst prioritizing work and meeting deadlines
• Excellent customer service and service quality improvement skills
• Strong analytical skills, self-motivated and goal oriented individual, passionate about improving business performance
• Collaborative, team player attitude with a customer service mentality
•  Excellent communication including verbal, written and interpersonal as well as organization skills
• Proficient verbal and written communication skills in English and local language(s)

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.

Client-provided location(s): Mexicali, Mexico

Job ID: a26cb1c5-e023-4eae-9476-6eaed7713e8d

Employment Type: OTHER

Posted: 2026-03-31T17:01:30