Supplier Engagement Account Manager

Overview

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

• Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
• Consultants at our Core - Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
• Global MSP with an ecosystem of partners spanning 50 countries and all major regions
• Vendor neutral model relies upon a trusted partner and supplier community
• Partners with industry-leading VMS systems
• More "Gen 1" implementations than any other MSP over the last 5 years.
• Seamless extension of client HR, sourcing, business units, vendors and contractors

• EVERYONE MATTERS
• WE TAKE CARE OF EACH OTHER
• LEADERSHIP IS HERE TO SERVE
• HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
• ALWAYS KNOW WHERE YOU STAND
• EXCELLENCE ISN'T THE EXPECTATION, IT'S THE MONUMENT STANDARD

• Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client's organization
• Build, manage, and sustain strong, consultative relationships with Supplier partners to drive engagement, accountability, and performance
• Act as a trusted advisor to Suppliers, providing guidance on program utilization, best practices, and evolving client requirements
• Address Supplier inquiries, escalations, and issues in a timely and professional manner, partnering with internal teams as needed to drive resolution
• Monitor Supplier adherence to program guidelines, procurement policies, and operational standards, holding Suppliers accountable for compliance
• Network within Monument Consulting Account Management and other departments

• Has a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplace to make recommendations and lead the client in supplier engagement decisions
• Onboard/offboard suppliers through full contract redlining and execution as appropriate
• Perform all Supplier Management Activities in accordance with agreed upon SLAs
• Lead regular Supplier communications, including monthly Supplier calls, program updates, training sessions, and distribution of key communications and reminders
• Contribute to and participate in Client Business Reviews to provide supplier scoring and audit findings
• Create / Support supplier performance scorecards and manage supplier performance corrective action plans
• Focus on continuous improvement of daily service and delivery by identifying and implementing system and process efficiencies
• Manage and hold suppliers accountable to ensure compliance with client procurement policies, guidelines, and processes.
• Conduct supplier training on program requirements/processes
• Participate in delivering client EBR's including but not limited to analyzing data, making recommendations, and outlining deliverables to meet desired outcome
• Train Suppliers on program utilization and policies on an ongoing basis with the evolving needs of the client.
• Support client directed reporting requirements and data management in compliance with program Service Level Agreements (SLAs)

• Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round Tables
• Conduct Supplieruser training on program rules of engagement
• Negotiate with vendors as required
• Conduct/Participate in Supplier Scorecard Sessions
• Contribute to vendor rationalization strategies
• Coach and mentor suppliers to elevate program performance
• Lead/consult worker audits and remediation with suppliers
• Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines, and in partnership with the client as appropriate.

• Demonstrated ability to manage multiple tasks - prioritization, planning and delegation
• Strong communication, facilitation, relationship management, relationship building, and interpersonal skills
• Strong analytical and problem-solving skills and a firm grasp of the strategic implications of key industry trends and developments
• Must have a strong sense of urgency and the ability to "think on your feet"
• Ability to generate some insights from business metrics
• Delivery focused, highly organized, strong ability to work well with others
• Team player, adaptable to evolving client business needs

• 2-3+ years Professional Experience and 1+ years MSP-VMS experience

• College Degree or equivalent work experience

• Advanced experience with Microsoft Office

• Outlook

• Word

• PowerPoint

• Excel