Senior Program Manager, Technical Services Delivery
Overview
The Senior Program Manager (SPM) is accountable for the successful delivery of Microsoft Data Center Professional Services programs, supporting Cloud Operations + Innovation (CO+I) initiatives across new builds, expansions, and live-site environments. This role ensures safe, compliant, predictable, and high-quality execution aligned to Microsoft standards, contractual commitments, and operational readiness requirements.
Responsibilities
Program & Delivery Ownership
• Own delivery of multi-site, multi-vendor Microsoft data center programs including rack integration, deployment services, site readiness, and operational handoff.
• Develop and manage integrated master schedules aligned to Microsoft deployment milestones and go-live targets.
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• Ensure execution aligns with Microsoft CO+I standards, safety practices, and SOW requirements.
• Maintain accountability for scope, schedule, cost, quality (KPIs, SLAs, OKRs), and risk.
Stakeholder & Governance Management
• Lead the Insight Global team of Program Managers, Deployment Managers, Site Operations, Engineering, and Security teams working for Microsoft Data Centers delivery projects.
• Lead Weekly Business Reviews (WBRs), milestone readiness reviews, and executive escalations.
• Provide accurate status reporting, forecasting, and KPI dashboards aligned to Microsoft expectations.
Financial & Commercial Accountability
• Own overall programs financials including budget adherence, forecasting, and margin protection.
• Oversee formal change control processes for scope, schedule, and cost changes.
• Ensure accurate invoicing and revenue recognition in partnership with finance teams.
Risk, Quality, Safety & Compliance
• Lead proactive risk identification and mitigation across data center delivery environments.
• Ensure adherence to Microsoft Zero Harm safety principles and site security requirements.
• Enforce QA/QC standards and first-time-right delivery prior to turnover.
Team Leadership & Vendor Management
• Lead cross-functional teams including Program Managers, Project Managers, Site Managers, and Engineers.
• Manage on-shore and off-shore delivery resources.
• Establish clear RACI models and performance expectations.
Operational Excellence & Reporting
• Implement standardized program management tooling and reporting aligned to Microsoft PMO standards.
• Drive lessons learned and continuous improvement initiatives.
Perks and Benefits
Health and Wellness
- Life Insurance
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Associate or Rotational Training Program
- Internship Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program