Senior Program Manager, Technical Services Delivery

Overview

We are seeking a skilled Senior Program Manager to lead programs for our New Logo and Set Up Account team. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.

Responsibilities

• Manage multiple programs within the Technical Professional Services practice
• Implement and maintain program management processes and best practices
• Lead and coordinate program teams of anywhere from 1-30 members, including both on-shore and off-shore resources
• Monitor program budgets and track program metrics and KPIs
• Develop and maintain project plans based on KPI and deliverables
• Build and maintain strong relationships with stakeholders and facilitate cross functional collaboration
• Drive business development initiatives through excellent delivery and client relationship management
• Identify and pursue opportunities for account growth and additional service offerings
• Ensure consistent client satisfaction and maintain strong client relationships

• 10+ years of experience in program management, with at least 1 year leading complex technical programs
• Experience in client-facing roles managing program delivery and stakeholder relationships
• Proven track record of managing teams of 1-30 members
• Strong technical background with experience in managing software development or data-focused projects
• Demonstrated experience in budget management and tracking program financials
• Excellent contractual documentation management skills
• Proficiency in implementing program management methodologies and best practices
• Expertise in Microsoft Azure DevOps, Jira, Asana and/or other Project Management tools
• Proven track record in business development and growing client accounts

• Experience with Agile and traditional project management methodologies
• Knowledge of data technologies and applications
• Industry certifications (e.g., PMP, Scrum Master, SAFe)
• History of successful client relationship management leading to account growth
• Experience in technology consulting services sales
• Experience working with both on-shore and off-shore teams
• Bachelor's degree in computer science, engineering, or related field

• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Outstanding written and verbal communication abilities
• Adaptable and able to work effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Strategic mindset balanced with tactical execution capabilities
• Strong business acumen and client relationship management skill