Program Manager, Cloud Services

Overview

We are looking for a dynamic Program Manager to spearhead key initiatives and lead technical programs. This role demands a seasoned professional with robust technical program/project management skills and a proven history of delivering successful projects while working seamlessly with cross-functional teams. Additionally, the ideal candidate will have a track record of establishing successful partnerships with internal stakeholders across the Sales-Solutions-Delivery pipeline, including Account Managers, Sales leaders, and Solution/Technical Architects.

Responsibilities

• Manage multiple complex programs within the Technical Professional Services practice
• Implement and maintain program management processes and best practices
• Lead and coordinate program teams of anywhere from 1-15 members, including both on-shore and off-shore resources
• Monitor program budgets and track program metrics and KPIs
• Develop and maintain project plans based on KPI and deliverables
• Build and maintain strong relationships with stakeholders and facilitate cross-functional collaboration
• Drive business development initiatives through excellent delivery and client relationship management
• Identify and pursue opportunities for account growth and additional service offerings
• Ensure consistent client satisfaction and maintain strong client relationships

• 7+ years of experience in program/project management, with at least 5 years leading large, complex technical programs
• Experience in client-facing roles managing program delivery and stakeholder relationships
• Proven track record of managing multiple teams of 15+ members
• Strong technical background with experience in managing software development or data-focused roles
• Demonstrated experience in budget management and tracking program financials
• Excellent contractual documentation management skills
• Experience in both Agile and traditional project management methodologies
• Experience working with both on-shore and off-shore teams
• Expertise in Microsoft Azure DevOps, Jira, Asana and/or other Project Management tools
• Proven track record in business development and growing client accounts

• Knowledge of data technologies and applications
• Industry certifications (e.g., PMP, Scrum Master, SAFe)
• Experience in implementing PMO processes and tools
• History of successful client relationship management leading to account growth
• Experience in technology consulting services sales
• Bachelor's degree in computer science, engineering, or related field

• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Outstanding written and verbal communication abilities
• Adaptable and able to work effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Strategic mindset balanced with tactical execution capabilities
• Strong business acumen and client relationship management skill