Program Manager

Overview

We are seeking a skilled Program Manager to drive strategic initiatives and lead complex programs for one of our key accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.

Responsibilities

• Manage multiple complex programs within the Technical Professional Services practice
• Implement and maintain program management processes and best practices
• Lead and coordinate program teams of anywhere from 5-30 members, including both on-shore and off-shore resources
• Monitor program budgets and track program metrics and KPIs
• Develop and maintain project plans based on KPI and deliverables
• Build and maintain strong relationships with stakeholders and facilitate crossfunctional collaboration
• Drive business development initiatives through excellent delivery and client relationship management
• Identify and pursue opportunities for account growth and additional service offerings
• Ensure consistent client satisfaction and maintain strong client relationships
• Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering workstreams.
• Serve as the primary point of contact for telecom programs with customer technical and leadership teams.
• Lead executive-level status reviews, steering committee meetings, and roadmap discussions.
• Proactively manage customer expectations, risks, and escalations.
• Build trusted advisor relationships with telecom clients and internal leadership.

• 10+ years of experience in leading complex technical programs
• Experience in client-facing roles managing program delivery and stakeholder relationships
• Proven track record of managing teams of 5-30 members
• Strong technical background with experience in managing software development or data-focused projects
• Demonstrated experience in budget management and tracking program financials
• Excellent contractual documentation management skills
• Proficiency in implementing program management methodologies and best practices
• Experience working with both on-shore and off-shore teams
• Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
• Proven track record in business development and growing client accounts
• Work out of Insight Global's Dallas or Atlanta office 4 days a week.

• 10+ years of experience in leading complex technical programs in telecom industry
• Strong technical background with experience in managing network rollout or telecom software services projects
• Experience with Agile and traditional project management methodologies
• Knowledge of data technologies and applications
• Industry certifications (e.g., PMP, Scrum Master, SAFe)