Director, Program Management

Overview

The Services Delivery Director serves as the senior-most Insight Global leader accountable for the end-to-end success of the DC Equipment Fabrication & Assembly managed service engagement with a primer client. This role owns strategic oversight, commercial alignment, executive governance, and long-term partnership outcomes across a workforce operation scaling to 1,050 resources across fabrication, assembly, and logistics workstreams at a client's greenfield Phoenix production facility. The Services Delivery Director ensures delivery consistency across a four-phase lifecycle (Mobilization & Documentation → Site Launch & Personnel Ramp → Production Ramp → Sustained Execution).

Responsibilities

• Executive Governance & Client Alignment - Serve as the primary executive point of contact between Insight Global and client leadership, providing strategic oversight, commercial alignment, and executive governance to ensure delivery consistency and long-term partnership outcomes.
• Program Performance Accountability - Own overall P&L, KPI/SLA/OKR performance, and outcome-driven delivery across all workstreams (Fabrication, Assembly, Logistics, Training & Development). Ensure the program transitions from staffing-centric resourcing to a governed, outcome-driven managed service.
• Phased Delivery Oversight - Ensure structured execution across all four phases: mobilization planning, site launch and personnel ramp, production ramp with full lifecycle integration, and sustained execution with continuous improvement.
• Workforce Ramp Strategy - Direct the scalable deployment model from initial core team onboarding through full production capacity ensuring alignment to production ramp targets and multi-shift scalability
• Governance Cadence Ownership - Establish and mature daily/weekly reporting cadences, KPI reviews, operational reviews, and executive reporting packages, transitioning from visibility to performance management and predictive insights.
• Bolt-On Service Activation - Evaluate and activate modular service expansions (Training, Warehousing, Facilities, Maintenance) aligned to clients evolving demand without renegotiating the core engagement.
• Continuous Improvement - Champion data-driven CI initiatives, Six Sigma methodologies, and SOP consulting resources to drive process optimization across all functions and shifts.
• Lead & Partner - Build and lead a team of over 1000 contract and FTE resources spanning multiple manufacturing disciplines supporting core and modular functions.

• 10+ years of progressive leadership in managed service delivery, program governance, or operations management within manufacturing, data center, or industrial environments
• Proven experience scaling workforce operations to 500+ resources across multi-shift, multi-workstream production environments
• Deep understanding of KPI/SLA/OKR frameworks, governance cadences, and executive reporting structures
• Experience with greenfield facility stand-up, production ramp, and workforce mobilization
• Strong commercial acumen including P&L management, cost control, and client relationship management
• Familiarity with safety compliance standards (OSHA, NFPA 70E, LOTO) in manufacturing settings
• Bachelor's degree in engineering, Operations Management, Business Administration, or related field

• Experience in data center infrastructure, hyperscale manufacturing, or semiconductor operations
• Six Sigma Green/Black Belt certification
• Familiarity with CMMS systems, WMS platforms, and production tracking tools
• PMP, PgMP, or equivalent program management certificate
• MBA