Director, Customer Solution Engineering

Overview

The Director of Customer Solution Engineering leads and scales a team of Customer Solution Engineers (CSEs) who operate at the intersection of domain consulting, pre-sales solutioning, and hands-on technical architecture.

This role owns technical deal leadership, solution quality, and team effectiveness across a portfolio of complex, transformation-driven client engagements. The Director ensures that opportunities are shaped early, solutions are differentiated and feasible, and transitions from pre-sales to delivery are seamless.

The Director manages a team of ~8 Customer Solution Engineers and serves as the senior technical partner to Account CTOs within Insight Global.

Responsibilities

1. Team Leadership & Capability Development

• Lead, coach, and scale a team of Customer Solution Engineers across multiple accounts and domains
• Set quality standards for solution design, scoping rigor, and technical storytelling
• Develop team capabilities across domain expertise, architecture depth, and hands-on engineering
• Provide mentorship on client engagement strategy, executive presence, and complex deal navigation
• Establish reusable accelerators, demos, reference architectures, and best practices
• Partner with leadership on hiring, onboarding, performance management, and workforce planning

2. Domain-Led Consulting & Client Advisory

• Bring deep expertise into opportunity shaping and solution definition
• Guide teams in mapping client business processes, legacy systems, and constraints into viable architectures
• Identify transformation opportunities aligned to client KPIs, cost reduction, resilience, and growth
• Build trusted-advisor relationships with client stakeholders from operators to C-suite
• Influence client roadmaps and modernization strategies beyond the immediate deal

3. Pre-Sales & Deal Leadership

• Partner with Account CTO leadership to drive proactive opportunity creation
• Provide senior technical oversight for complex deals, ensuring differentiated and defensible solutions
• Guide teams through architecture definition, scoping, risk identification, and feasibility validation
• Review and elevate POCs, demos, and pilots to ensure they prove real business and technical value
• Support proposal strategy, pricing inputs, delivery assumptions, and risk mitigation
• Serve as escalation point for complex technical objections or competitive situations

4. Solution Architecture & Engineering Oversight

• Set architectural guardrails ensuring solutions are production-ready, scalable, and secure
• Review and validate designs across cloud, data, integration, and AI/ML domains
• Ensure technical consistency between pre-sales solutioning and delivery execution
• Drive clean handoffs to delivery teams with clear context, documentation, and success criteria
• In select strategic engagements, remain engaged through early delivery to stabilize outcomes

Qualifications

REQUIRED QUALIFICATIONS

Leadership & Experience

• 15+ years of experience in solution engineering, consulting, or technical leadership roles
• 5+ years leading or managing senior technologists, architects, or pre-sales teams
• Proven experience operating in customer-facing, deal-driven environments
• Comfort operating across ambiguity, incomplete requirements, and high-stakes client situations

Domain & Technical Expertise

Strong depth across cloud, data, APIs, and AI/ML, with domain expertise in one or more of the following industries:

• Telecommunications: OSS/BSS, RAN, IP Networks, Network operations and field services.
• Banking & Financial Services: Core banking (Deposits, Loans, GL), Payments, Cards, Retail Banking, Clearing, Settlement, Capital Markets, Fraud, Risk, event-driven resilient architectures
• Utilities: Grid operations, Meter-to-Cash, Field operations

Solution Architecture & Hands-on Technology

• Strong hands-on experience with:
• Cloud platforms (Azure, AWS, GCP)
• APIs, microservices, and integration patterns
• Data platforms (ETL, streaming, analytics)
• Applied (not theoretical) understanding of:
• AI/ML and GenAI use cases
• Event-driven and distributed system architectures
• Security, compliance, and operating in regulated environments

Client-provided location(s): Atlanta, GA

Job ID: Insight_Global-8017

Employment Type: FULL_TIME

Posted: 2026-10-21T02:03:37