Billing Supervisor

Overview

This position is responsible for supervising a team of Invoicing Specialist to maintain a portfolio of accounts. The ability to support team members to resolve complex problems and ensures issues are resolved to prevent future disputes/delays from occurring. Accountable for department policy or procedures. Assures accurate and timely revenue for INSIGHT GLOBAL. Trained to handle and conduct job performance plans and will conduct this activity as needed. Works with other internal cross functional teams on collection issues and customer disputes requiring a high degree of account management. Manages all functions related to Billing and Invoicing, including account reconciliation and problem resolution at the highest degree of quality while ensuring customer satisfaction and reducing partnering with the AR team to reduce Open AR. The position requires a "Leadership is here to serve" mindset.

Responsibilities

• Staffs, manages, and motivates team of 5 - 10 non-exempt employees.
• Conducts team member's performance appraisals with management approval.
• Weekly 1:1's to discuss any performance feedback and goal planning.
• Tracks and records payroll for direct reports.
• Support and enforces department goals for accurate revenue and key performance indicators.
• Communicate and support department policy and procedure.
• Assist team members in identifying the root cause of complex problems encountered by customers with the ability to identify resolutions needed to communicate an action plan to Sr. Leadership.
• Will work in conjunction with our field partners and external customers at the highest level to ensure accurate and timely resolution of problems/billing issues to resolve/prevent delinquent payment.
• Responsible for developing strong working relationships with our field partners.
• Coordinates development and training for respective teams.
• Ability to deliver clear and concise communication to internal partners, customers, and senior leadership.
• Monitors invoicing delivery while also assisting team members to track and resolve customer payment disputes.
• Participate in the hiring, selecting, and developing a talented and diverse workforce.
• Responsible for ensuring that excellent customer service is consistently delivered to all internal and external customers.
• Ability to facilitate professional meetings with the highest levels internally or externally.
• Completes reports and other paperwork accurately and timely.
• Review and follow up on any aged items to identify additional areas of support needed or utilize the items as teaching opportunities on any unbilled timesheets or open invoices.
• Performs other duties as assigned.

Qualifications

Typically Required:

• Requires minimum of 1 year of Supervisory experience supporting a team that specifically handles Customer Invoicing Dispute Resolution for the purpose of cash collections.
• Requires a minimum of 2 years of experiences with Invoice Reconciliation Management.
• Minimum of 3 + years of specialist or boutique billing

Typically Preferred:

• Bachelor's Degree preferably in Accounting, Finance, Economics or Business Administration. Will consider previous experience in a customer service/account resolution environment.
• Experience in Microsoft Great Plains
• Experience in High Radius Cash Application and Deduction Software.
• Experience with E-recruit and Bullhorn.

Additional Information:

• Ability to effectively communicate with all levels or management, employees, and customers.
• Strong analytical skills.
• PC knowledge and experience are required along with financial aptitude.
• Possesses excellent customer service telephone skills and email etiquette.
• Possesses leadership skills and ability to work independently.
• Exceptional teamwork skills required.
• Possesses ability to effectively handle challenging customer situations.
• Must possess skills using MS Office Suite, including Excel, Word, SharePoint and PowerPoint.
• Ability to motivate individuals and groups by creating a positive work environment.
• Possesses ability to establish effective communication with team members by encouraging open and honest communication and in receiving and giving feedback.
• Excellent organizational skills and ability to multi-task.
• Must possess the ability to manage conflict to a mutually beneficial resolution.

Client-provided location(s): Atlanta, GA

Job ID: Insight_Global-6888

Employment Type: FULL_TIME

Posted: 2026-01-22T00:27:32