Technology Support Executive
2 days ago• Alice Springs, Australia
line-height:115%;font-family:"Times New Roman",serif">Role: - Senior Technical Support Executive (L1 Service Desk) mso-ansi-language:EN-AU">
line-height:115%;font-family:"Times New Roman",serif">Location: - Sydney
line-height:115%;font-family:"Times New Roman",serif">Status - Permanent Full-Time role
line-height:115%;font-family:"Times New Roman",serif">Rotational Shifts - 24*7 Support
line-height:115%;font-family:"Times New Roman",serif">NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.
line-height:115%;font-family:"Times New Roman",serif">
line-height:115%;font-family:"Times New Roman",serif">JOB DESCRIPTION: -
mso-fareast-font-family:Aptos;mso-font-kerning:0pt">Position Summary
mso-fareast-font-family:Aptos;mso-font-kerning:0pt">Provide 1 st level technical support, service restoration, fulfillment of service requests and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
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mso-fareast-font-family:Aptos;mso-font-kerning:0pt">Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per prescribed timelines.
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mso-fareast-font-family:Aptos;mso-font-kerning:0pt">Required skill set
Analytical and Problem-solving skills
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Display ownership and accountability
margin-bottom:8.0pt;margin-left:1.0in;mso-add-space:auto;text-align:justify;
text-indent:-.25in;line-height:106%;mso-list:l0 level2 lfo1;tab-stops:list 1.0in"> "Courier New";mso-fareast-font-family:"Courier New"">o Quickly build trust and confidence with customer
- 106%;mso-list:l0 level2 lfo1;tab-stops:list 1.0in"> Own and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">12-18 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Basic ITIL knowledge
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Ticketing tool SNOW or Any other tool
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
mso-themecolor:text1">• font-family:"Times New Roman",serif">Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, text1">of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
line-height:106%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol">• font-family:"Times New Roman",serif">Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Client-provided location(s): Alice Springs, Australia
Job ID: Infosys-148809BR
Employment Type: OTHER
Posted: 2026-06-12T18:50:57
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)