Technology Analyst - EUC Analyst

Mexico City: Santa Fe (onsite 5 business days - daily basis)
no parking lot, not extra support for transportation
Skills: end user computing and services, site support and executive support

Job Description - EUC Analyst
IT Infrastructure Services

Job Description

The role is expected to carry out following function/activities as part of this job.

• Provides expert judgment and analysis for the design, development and implementation of desktop systems.
• Analyzes requirements to ensure the system meets performance needs.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Assists with desktop/laptop images including updates, patches and performance/process enhancements.
• Provide level 2 desktop/ laptop break-fix support.
• Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
• Assists with writing, testing, and installing packages for software upgrades/patches.
• Serves as a top tier desktop support.
• Work with offshore teams

Experience/Skill requirements (including products knowledge)

• 3 years experience supporting Microsoft systems (Windows7, 8.1,10 &11) in IT Infrastructure function.
• Good background supporting MS 365 suite
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.)
• Must have knowledge of SCCM and operations (Installing applications, patch management)
• Prior experience in Remote Desktop support
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
• Should have good understanding of user profile management
• Proven Customer Service skills
• Good written and oral communication
• Proficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for iPhone & iPad devices.
• Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail & Calendar for iOS devices.

Client-provided location(s): Mexico City, Mexico

Job ID: Infosys-144951BR

Employment Type: OTHER

Posted: 2026-02-28T18:40:35