Technology Analyst

Windows Admin

Mandatory: Relevant Microsoft certifications (e.g. MCSA, MCSE) are highly desirable

RESPONSIBILITIES:

• Install, Configure and maintain Windows Servers (e.g. Windows Server 2016/2019/2022)
• Monitor system performance, availability security, ensuring optimal system operation
• Manage Active Directory, DNS, DHCP, Group Policy and other essential Windows services
• Manage Exchange 2016/2019 server and Office 365 Exchange online environments
• Perform regular system updates, patches and backups
• Troubleshoot and resolve hardware, software and network issues
• Implement and maintain disaster recovery strategies
• Manage file and print services, user permissions and access controls
• Automate routine tasks using PowerShell or other scripting tools
• Collaborate with development teams to deploy and maintain in house or third-party applications
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve Infrastructure stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with Engineering team in automating them
• Challenge existing Infrastructure setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books to minimize operational errors and gain Fungibility/efficiency

SKILLS / EXPERIENCE:

• Strong understanding of Unix and Windows Server architecture
• Proficiency with Windows/Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools
• Proficiency in managing Windows Server environments
• Strong knowledge of Active Directory, Group Policy, DNS and DHCP
• Experience with Virtualization technologies (e.g. VMWare, Hyper V)
• Familiarity with networking concepts (TCP/IP, Firewalls, VPN)
• Basic troubleshooting knowledge on MS Exchange administration for Exchange 2016/2019 and M365 suite
• Experience on Remote management consoles like Dell IDRAC, HP ILO, VCenter/vSphere
• Hands-on developing PowerShell scripts to automate various tasks of OS and Applications running on Windows platform. Research and finding solution to automate complex tasks
• Hands-on experience of system administration of Windows server-side infrastructure (Windows 2016,2019,2022, Active Directory, Server Hardware etc.) and associated technologies e.g. DNS, DHCP, WINS and Group Policies
• Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus.
• Strong plus for candidate having working (configure and troubleshoot) experience on breadth of technologies e.g. terminal servers, windows clustering, VMware, Hyper-V, Azure etc.
• Strong plus for experience with various blade systems (HP, DELL etc...)
• Strong plus for experience on patch management tool administration (WSUS, SCCM etc.)
• Experience of supporting, Share Point, Mobile and instant messaging applications
• Basic understanding of SQL Queries and hands on experience with Aqua Data Studio
• Strong ability to debug applications to identify the underlying root cause
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• Candidate must have worked on enterprise grade server hardware (Install, Configure and Maintain) HP and Dell Rack Servers
• Relevant certifications (ITIL, MCSA, MCSE-Server, VCP, RHCSA etc..) will be a strong plus

Client-provided location(s): Guadalajara, Mexico

Job ID: Infosys-154904BR

Employment Type: OTHER

Posted: 2026-10-16T19:47:40