Technical product Eng
Today• Sydney, Australia
About Us:
Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
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Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location: Sydney, Australia.
Salary: AUD 150742 - 171215 Annual Gross
Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.
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Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Superannuation industry experience pref
We are seeking an experienced Product Owner / Business Analyst with a strong Platform Operations lens to continue driving delivery across the My Optus App (MOA) portfolio, owning end-to-end feature delivery for high-visibility customer journeys including Service Tab, NBN Assist, and Fixed flows. Beyond backlog and requirements ownership, this role carries accountability for the operational health of the platform - release governance, environment stability, defect management, and production readiness - ensuring features move from build through to a stable, supportable live state.
This role requires someone who can operate seamlessly across product ownership, business analysis, and platform operations disciplines: translating complex business needs into prioritised backlogs, while also maintaining the release, environment, and deployment discipline that keeps a high-traffic customer platform running reliably.
Given the scale and sensitivity of the MOA program, this role demands not just technical and functional capability, but established credibility with Optus stakeholders and a proven ability to operate independently within Optus's delivery and governance frameworks from day one.
Key Responsibilities:
- Own product backlog prioritisation, sprint planning, and quarterly roadmap alignment for MOA customer journeys
- Translate business needs into epics, user stories, and acceptance criteria in JIRA
- Provide delivery leadership across discovery, build, test, release, and production support
- Drive stakeholder engagement across consumer, digital, and technology domains
- Partner with solution designers, UX designers, and architects on scalable solutions
- Lead delivery planning, dependency management, and release coordination
- Support SIT/UAT phases, defect triage, and production stabilisation
- Embed analytics instrumentation and accessibility compliance across MOA features
- Manage risks, dependencies, escalations, and delivery reporting to leadership
- Facilitate Agile ceremonies and cross-functional workshops
- Mentor Business Analysts and contribute to BA Chapter capability uplift
- Platform Operations
- Own release, environment, and deployment governance across ST, SIT, UAT, and NFT environments
- Chair or contribute to defect triage forums, driving issues through to resolution and closure
- Coordinate deployments across development, infrastructure, release, and testing teams to protect production stability
- Monitor platform health post-release, managing production stabilisation and incident escalation where required
- Apply ITIL and DevOps practices to strengthen release readiness, change management, and operational governance
- Maintain executive-level reporting on platform status, release risk, and environment readiness.
- 15+ years of techno-functional experience in telecom BSS/digital transformation programs, ideally within Australian telco environments
- Demonstrated experience operating as both Product Owner and Business Analyst across multiple major releases
- Strong understanding of Optus delivery processes, customer experience priorities, and roadmap planning
- Working knowledge of Optus legacy systems and the Amdocs ecosystem
- Experience leading and mentoring cross-functional squads (7-20 members), including offshore/onshore delivery models
- Strong command of Agile delivery practices, backlog management, and release governance
- Proven track record in platform operations - environment management, defect governance, release coordination, and production stabilisation across large-scale programs
- Solid grounding in ITIL and DevOps practices
- IIBA certification (or equivalent) in Business Analysis
- Excellent stakeholder and executive communication skills
- IIBA Agile Analysis Certification
- ITIL v3
- DevOps Consulting (CA Technologies)
In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
Client-provided location(s): Sydney, Australia
Job ID: Infosys-151665BR
Employment Type: OTHER
Posted: 2026-08-04T18:55:07
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)