Technical Process Specialist
Role: On-Site Support Engineer
Role designation: Technical Support Engineer
Location: Ilsfeld, Baden-Württemberg & Frankfurt, Hesse - Germany
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
General Requirements:
- Valid Class B Driver's License - Mandatory
- Willingness to travel to client locations
- Language Proficiency - Professional fluency in both German and English (C1 level).
- Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).
- Familiarity with EUC (End-User Computing) environments.
- Providing enrollment support to users after the setup of a new device (e.g., as part of the "New Joiner Process")
- Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
- Experience with software and operating system installations and support.
- Solid understanding of Microsoft products and competing solutions.
- Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.
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- Maintain applications, operating systems, and PC hardware components.
- Resolve incidents in accordance with defined Service Level Agreements.
- Provide end-user support on-site
- Perform software staging, including preparation, installation, and configuration.
- Handle logistics, manage inventory, and deliver equipment and services.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)