Team Lead

ABOUT US
Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

Role: - Project Specialist
Location: - Sydney
Status - Permanent, Full-time role
NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.

JOB DESCRIPTION: -
Role Overview:
The Project Specialist - Enterprise Telecom Delivery is responsible for managing the end-to-end delivery of enterprise telecom services, ensuring timely fulfillment, SLA adherence, and high customer satisfaction. This role acts as a central coordinator across multiple internal and external stakeholders, driving smooth execution of service delivery projects from order initiation through completion.
The role requires a strong understanding of telecom service fulfillment processes, excellent project coordination skills, and the ability to proactively identify risks, resolve issues, and improve delivery efficiency. Technical knowledge of networking and SD-WAN solutions is an added advantage to effectively engage with engineering and provisioning teams.

• Full-time role within telecom service delivery / PMO organization
• Primarily office-based or hybrid, depending on business requirements
• Standard business hours with flexibility to support critical delivery milestones
• Regular interaction with cross-functional teams including provisioning, engineering, service assurance, sales, and customers

• Plan, coordinate, and execute enterprise telecom service delivery projects
• Manage the complete order lifecycle from order acceptance through fulfillment and closure
• Oversee order validation, provisioning, testing, and service delivery activities
• Ensure delivery timelines meet agreed SLAs and contractual commitments
• Proactively identify and resolve delivery roadblocks to minimize delays
• Track dependencies and ensure readiness across all stakeholders

• Act as the primary point of contact for internal teams and external stakeholders
• Build and maintain strong relationships with enterprise customers
• Facilitate regular communication, including status updates, progress reports, and escalation handling
• Prepare and maintain accurate project documentation, reports, and dashboards
• Ensure transparency on risks, milestones, and delivery progress

• Identify project risks, dependencies, and constraints at early stages
• Develop and implement mitigation strategies to minimize delivery impact
• Track and report key performance indicators (KPIs) such as:
  • Delivery cycle time
  • SLA compliance
  • On-time service activation
  • Customer satisfaction metrics
• Support automation initiatives and process improvement programs
• Contribute to standardization, best practices, and continuous improvement initiatives

• Leverage technical understanding to support discussions with engineering and provisioning teams
• Review technical inputs related to routing, switching, LAN/WAN, and SD-WAN solutions
• Support service delivery involving Cisco Viptela, VMware VeloCloud, Cisco, and Juniper technologies
• Understand and validate services involving:
  • IP/MPLS and Ethernet services
  • Routing protocols (BGP, OSPF, EIGRP)
  • Layer 2 technologies (VLANs, STP)
  • IP services (IPv4/IPv6, VPN, QoS, SNMP)
  • Wireless LAN solution

• Bachelor's or Master's degree in Computer Science, Information Technology, Telecommunications, or a related discipline.
• A minimum of 5 years of progressive experience in network and Business support.
• Solid hands-on expertise across core networking disciplines including Routing, Switching, SD-WAN, Network Security, and Infrastructure management.
• Strong understanding of telecom service fulfillment and delivery processes
• Proven experience managing enterprise customer projects in the telecom domain
• Hands-on experience managing medium to large-scale projects
• Strong knowledge of project management methodologies:
• Agile
• Waterfall
• Hybrid models
• Excellent communication, coordination, and stakeholder management skills
• Strong analytical, problem-solving, and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience using project and service management tools: MS Project,JIRA,, ServiceNow (preferred)

• Prior experience in a Telco or ISP environment is highly regarded and will be considered a significant advantage.

• Strong technical understanding of networking and SD-WAN solutions
• Ability to engage confidently with technical and non-technical stakeholders
• Experience with telecom automation and process optimization initiatives

• PMP or PRINCE2 - Project Management
• CCNA / CCNP / JNCIA - Networking and technical proficiency