Support Engineer Specialist with English and Polish

Support Engineer Specialist with English and Polish
Infosys Poland Sp. z o.o. - Warszawa - 100% from the office

We are looking for a candidate with:
Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
German & English language proficiency
Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products

Your key activities:
Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
Performance Monitoring : Monitor and address performance-related issues
User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users
Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements
Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use English and Polish languages on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
100% Office Work in Warsaw

Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback