Sr. Associate consultant-NB and POS support

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location:
Taiwan

Short Description:

Looking for the New Business and Point of Service (POS) supporter who can
1. Responsible for developing process documentation related to New Business (NB) and Point of Service (POS), as well as planning and executing process improvement initiatives.
2. In line with company policies, represent the NB and POS functions in various company projects, ensuring that project deliverables are completed within the planned timeline and meet quality standards.
3. Ensure that all assigned regulatory compliance activities are performed in accordance with the company's policies and procedures. Review and assess the applicability of relevant regulations issued by regulatory authorities, headquarters, or the group, and implement necessary measures and improvements to ensure compliance with regulatory requirements.
4. Ensure that all assigned internal control activities are conducted in accordance with the company's established policies and procedures. Perform required audits and reviews of key internal control matters within the stipulated scope and review period, proactively identify issues, and work with relevant stakeholders on corrective actions to ensure compliance with regulatory and internal control requirements.
5. Ensure that all activities and conduct are carried out with customer satisfaction as the primary objective, upholding a strong commitment to delivering an excellent customer experience.

• Lead the planning and execution of new product implementation and process improvement projects for NB and POS functions.

• Analyze and review existing business processes, identifying opportunities for operational enhancement and efficiency gains.
• Prepare and submit business requirements, and actively manage project progress to ensure timely and successful deployment.
• Develop and implement service improvement initiatives to enhance operational effectiveness and customer satisfaction.

• With a strong commitment to customer experience and in alignment with company policies, represent the New Business (NB) and Policy Owner Services (POS) functions in various company initiatives and projects, ensuring that project deliverables are completed on schedule and meet expected quality standards.

• Participate in company projects, assess their operational impact on the NB and POS functions, and ensure that project outcomes comply with operational procedures, regulatory requirements, and internal governance standards.
• Provide business requirements and all necessary supporting information in accordance with project timelines, and collaborate closely with project teams to ensure successful implementation and go-live within the targeted schedule.

• Responsible for ensuring that NB and POS system enhancements and configurations supporting new product launches are accurately designed and implemented to meet business, regulatory, and market requirements.

• Collaborate with product development teams to define and implement appropriate policy administration and servicing rules for new products.

• Undertake additional tasks and projects assigned by the supervisor to support business and operational objectives.
• Ensure adherence to applicable regulatory, corporate, and group requirements for Information Security and Personal Data Protection.

• Monitor and ensure compliance of business processes with information security, privacy, and governance standards
• Promote awareness and enforcement of information security and data privacy policies across the team.
• Ensure completion of mandatory security, privacy, and compliance training programs by all relevant personnel.
• Drive compliance with incident management, escalation, reporting, and Business Continuity Plan (BCP) procedures in response to security incidents, operational disruptions, or exceptional situations.