Software QA Engineer - Customer Acceptance Testing & Automation

Infosys Public Services is seeking a Software QA Engineer - Customer Acceptance Testing & Automation to join our team.

Position Description (scope of work or brief narrative):
List of tasks to be performed:

• Develop software requirement specification (SRS) documents to support functional requirements affecting the technical file specifications (Mail.dat and Mail.XML).
• Manage, update, and maintain all currently supported technical specifications and guides and develop new ones as necessary in support of new or revised functionality across systems.
• Customer Acceptance Testing (CAT) to provide support to review Technical Requirement Documents (TRD), develop and update test scripts, perform customer acceptance testing, perform production validation through smoke testing and functional testing, document testing outcome and provide artifacts, provide TLSC documentation and Requirement Traceability Matrix (RTM).
• Provide expert personnel to meet with and participate in mail industry meetings/forums and Mailer Technical Advisory Committee (MTAC) workgroups, task groups and user groups.
• Development of performance metrics to track and report status of Customer Acceptance Testing.
• Automated test script development
• Develop training materials, Standard operating procedures (SOP) and guides as it relates to impacted CPPP applications.
• Other related duties as assigned.

Required Certifications, if any:

• ISTQB (CTAL-TAE); or ISTQB (CT-AI); or similar

Required Experience Level:

• Experience in eliciting and documenting business process and requirement.
• Experience in analyzing business processes and recommending improvements.
• Minimum 4 years of experience in creating manual and automated test scripts (Python, Selenium, AFT, etc), performing customer acceptance testing or user acceptance testing; document test results, and providing test artifacts.
• Experience in performing production validation through smoke testing, regression testing, and functional testing; document test results, and providing test artifacts.
• Experience in working with data files and formats such as CSV, XML, JSON; and relational databases.
• Experience with MS M365 tools: MS Excel, Word, Project, Visio, Access, Workflow
• Hands-on knowledge of scripting language such as SQL, Java, Python (optional)
• Experience with API Testing using tools like Postman, SoapUI, or similar
• Experience with software test management using Agile and/or Waterfall methodology.
• Experience using automation tools
• Software Testing certification is preferred.

Preferred Experience:

• Mail.DAT and Mail.XML are fundamental to the electronic data exchange of mailing information. Experience with Mail.DAT, and Mail.XML specification (highly desired but not required).
• Demonstrated experience with automation testing tool using Artificial Intelligence (AI) or similar

Educational Requirements:

• A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

Client-provided location(s): Leavenworth, WA

Job ID: Infosys-152419BR

Employment Type: OTHER

Posted: 2026-08-21T19:55:49