ServiceNow Project Manager

ServiceNow Project Manager
Infosys is seeking ServiceNow Project Manager. This role requires close partnership and collaboration with other Business Stakeholders, Development Team and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow deployments, mainly ITOM, but not limited and including (ITSM) Incident, Problem, Change, Service Catalogue, Knowledge and other modules ITAM and HRSD, among others. This PM should be able to interact with the different architecture, platforms, application and infrastructure teams to understand and help in the planning, coordination and support in the design process of the solution.

Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider 7 years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience in IT projects, such as Development/Configuration/solutions evaluation/Validation and Deployment.
• Minimum of 5 years of experience in implementing IT Service Management, ITIL processes and Enterprise Service Management.
• Good knowledge in all aspects of ServiceNow Applications development and Rest API based integrations with 3rd party applications.
• Have in-depth knowledge on various implementation methodology including Agile, SAFE Agile, Scrum based and water fall Models.
• Have strong knowledge and understanding of various Risk Management and Mitigation plan and approach.
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.
• Experience in working with multi-vendor development environment.
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Experience of working with ServiceNow platform for global customers.

Preferred Qualifications:

• Certified System Administrator (CSA) in ServiceNow.
• Certified Implementation Specialist (CIS) in ServiceNow in any module (ITSM, ITOM, HRSD, CSM...) preferred.
• PMP/Prince2 Certification/ Agile Project Management Certification
• SCRUM Master Certification
• Planning and Co-ordination skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Client-provided location(s): Guadalajara, Mexico

Job ID: Infosys-140835BR

Employment Type: OTHER

Posted: 2025-11-11T18:37:31