ServiceNow OCM Specialist

Job Title: ServiceNow OCM Specialist

Experience Level: 3+ years (with at least 2 years in ServiceNow OCM roles)

Role Overview:
The ServiceNow OCM Specialist will support the successful adoption of ServiceNow solutions by driving change management activities across stakeholders. This role focuses on communication, training, stakeholder engagement, and readiness planning to ensure smooth transitions and high user adoption.

Key Responsibilities:

• Develop and execute OCM strategies and plans aligned with ServiceNow implementation goals.
• Coordinate stakeholder engagement activities, including workshops, feedback sessions, and readiness assessments.
• Create and manage communication plans to inform and educate impacted users.
• Support training development and delivery in collaboration with functional and technical teams.
• Track and report change readiness, adoption metrics, and resistance management.
• Collaborate with project managers, business analysts, and ServiceNow developers to align change activities with delivery timelines.
• Assist in preparing user-facing documentation, FAQs, and support materials.
• Facilitate post-go-live support and continuous improvement feedback loops.

• Strong understanding of Organizational Change Management principles and methodologies.
• Knowledge on ServiceNow implementations, especially ITSM, ITOM, or HRSD modules.
• Excellent communication and stakeholder management skills.
• Ability to work across cross-functional teams and manage multiple priorities.