ServiceNow Lead Developer

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

• Requirements gathering
• Solution Design
• Impact assessment on new solutions
• ITSM + Any two of ITOM Discovery / Event Management / Service Mapping / SAM / HAM / IRM / SPM / HRSD / Workflow Data Fabric & Integrations configuration changes
• Configuring scripts
• Configuring the catalog forms and workflows
• System integration testing and unit testing
• UAT support
• Code review and migration from one environment to other environment
• Production rollout and verification
• Platform upgrades and patching
• Troubleshooting integration issues between partner systems
• Implementing automations

Required

• Must have a minimum 5 years of experience in ServiceNow configuration and development
• Must have implementation experience in ITSM and any two of the ITOM Event Management, Discovery, Service Mapping, ITAM, IRM, SPM, HRSD, App Engine, Workflow Data fabric
• Must have experience in building integrations through REST/SOAP
• Must be excellent in English communication
• Must have played client facing roles
• Ability to work or lead or manage team members remotely and ensure tasks are completed on time with good quality
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist - ITSM and others
• ServiceNow Certified Application Developer

Preferred

• Good knowledge or experience in AI/GenAI topics and offerings
• German Language

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Client-provided location(s): Sofia, Bulgaria

Job ID: Infosys-138590BR

Employment Type: OTHER

Posted: 2025-09-05T18:38:39