ServiceNow Architect

Roles and Responsibilities:

Principal Responsibilities

• Design, develop and implement Incident, Problem, Change, Knowledge, CMDB, ITAM, Application Portfolio Mgmt, Service Catalog workflows, ITIL processes, UI/UX within ServiceNow platform and integrations with external systems

• Implement technology specific best practices and standards.

• Gather and Translate functional & technical requirements into implementation work package

• Design and develop ServiceNow data model to support process integrations, ITAM & CMDB

• Design and develop forms, views, ACL, rules (client side / server side), notifications etc based on business requirement

• Design and develop integrations using the best option available in ServiceNow, not limiting to JDBC, Web Service Based, Email, File etc

• Manage traceability of releases, versions and code sets

• Provide support during UAT and testing

• Understanding and using SDLC methodologies (Agile / waterfalls)

• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc

• Assists in development of project estimates, contributes to defining project timelines, project plans and milestones

• Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results

• Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

• Evaluation new features and produce comprehensive analysis and recommendations.

• Provide 2nd/3rd level ServiceNow support, resolve incidents.

Experience

• Minimum of 8 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management

• At least 4 years of experience with ServiceNow

• Strong working knowledge in all aspects of ServiceNow Applications development

• Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC, distributed computing and object orientated methodologies

• Strong working knowledge in UI (HTML5, XML, CSS) and CMS expertise in SNOW

• Design and development of RDBMS systems with Oracle, MySQL, MSSQL etc

• Familiarity with Unix, Linux, Shell Scripting

• Practical experience with agile methodologies/tools

• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

• Experience in working with multi-vendor development environment

• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information

• Experience of working with ServiceNow platform for global customers

• Experience of performance compliant design, sustainable solution architecture

• Integrations (Web services, REST API's)

ADDITIONAL

• Should have worked in Large Projects
• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Melbourne, Australia

Job ID: Infosys-146097BR

Employment Type: OTHER

Posted: 2026-03-25T18:49:59