ServiceNow Architect
About Infosys :
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.
Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
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Location:
Hong Kong
Key Responsibilities:
- Work on IT operation solutions and address problems for our clients on ITSM tool deployment, customization, and integration. ServiceNow knowledge and experience is a must. The solutions include the design and implementation of cloud infrastructure and services required by ITSM tools and other applications to integrate with:
- Design ITSM or other cloud-based monitoring solution architecture based on requirements from IT strategy, IT planning, enterprise architecture design etc.
- Work out solutions for implementing complex ITSM or cloud operation application, including custom applications and UI/UX design, and integration between ITSM, cloud operation and business critical systems.
- Lead to work out data modelling, business process automation, and performance optimization in ITSM and cloud operation solutions.
- Lead to implement ITSM and cloud operation solutions, including service mapping and discovery, event management, and IT Service Management
- Build and optimize the processes on incidents, problem management, BC/DR and the related KPIs.
- Help to design security and operation architectures, including authentication & identity management, middleware, and infrastructure level security operation solutions.
- Take the technical leadership role in various projects or job assignments.
- Take presales support tasks and help to pursuit business opportunities by making proposal solutions against RFPs, showing our capability to take the responsible to meet operation targets.
- Be flexible and adaptive to take other senior architect roles.
- University degree in Computer Science, Information Systems, Engineering, or a related disciplines is required.
- Expertise in IT technology areas in technical roles. experience in ITSM and cloud operation solution design and development and architecture. Minimum of 5 years in architect roles.
- Expertise in designing and implementing complex ServiceNow solutions, including custom applications and UI/UX design.
- Strong integration skills with the ability to connect ITSM and cloud monitoring tools with external systems.
- Knowledge of data modelling, business process automation, and performance optimization in ITSM tools.
- Demonstrated experience with ITSM tools, service mapping and discovery, event management, and IT Service Management
- Paid leave entitlements
- Health and Life Enrichment (HALE) program covering various well-being offerings
- Optional health insurance cover
- Employer Assistance Program (EAP)
- Rewards and Recognition
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)