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Service Desk Specialist with German

1 month ago Sibiu, Romania

Location: Sibiu
Key responsibilities:

  • be assigned for one future-oriented, long-lasting and eminent client - an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
  • be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
  • be a member of the international, dynamic and innovative company environment.
Requirements:
  • speak and write in German and English fluently;
  • handle phone calls, a necessity to reply to emails and give a useful guidance to the client;
  • perceive multitasking and problem solving as a piece of cake;
  • are a daily user of Windows, Android or iOS, Microsoft Office, etc.
  • want to be a team player rather than a lonely wolf;
  • can be punctual and relied on.
We offer to the candidates:
  • unlimited contract;
  • language bonus;
  • private medical insurance;
  • Benefit platform

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Client-provided location(s): Sibiu, Romania
Job ID: Infosys-132409BR
Employment Type: OTHER
Posted: 2025-06-23T23:39:13

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Work Flexibility

    • Office Life and Perks

      • Commuter Benefits Program
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Sabbatical
    • Financial and Retirement

      • 401(K)
      • Relocation Assistance
    • Professional Development

      • Learning and Development Stipend
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)